View source for The Basic Recourse Process under CCALA

===Figure 2===

{| class="wikitable" 
|- valign=top
| width="20%" | '''Types of  Harm'''
| width="40%" | '''Residential Care (Definition used for “Reportable incidents”)'''
| width="40%" | '''Adult Guardianship'''
 

|- valign=top
| width="20%" |'''Abuse'''
| width="40%" | Abuse is not specifically defined, see details  for the various  types
| width="40%" | General defn: "abuse" means the deliberate mistreatment of an adult that causes the adult
*(a) physical, mental or emotional harm, or
*(b) damage or loss in respect of the adult's financial affairs,<br/>
and includes intimidation, humiliation, physical assault, sexual assault, overmedication, withholding needed medication,<br/> censoring mail, invasion or denial of privacy or denial of access to visitors


|- valign=top
| width="20%" | '''Neglect'''
| width="40%" | "neglect" means the failure of a care provider to meet the needs of a person in care, including food, shelter, care or supervision 
| width="40%" | 


|- valign=top
| width="20%" | '''Physical Abuse'''
| width="40%" | "physical abuse" means any physical force that is excessive for, or is inappropriate to, a situation involving<br/> a person in care and perpetrated by a person not in care
| width="40%" | 


|- valign=top
| width="20%" | '''Sexual abuse'''
| width="40%" | "sexual abuse" means any sexual behaviour directed towards a person in care and includes 
any sexual exploitation, whether consensual or not, by an employee of the licensee, or any other person in a position of trust,<br/> power or authority, … but does not include consenting sexual behaviour between adult persons in care
 
|- valign=top
| width="20%" | '''Emotional abuse'''
| width="40%" | “emotional abuse" means any act, or lack of action, which may diminish the sense of dignity of a person in care,<br/> perpetrated by a person not in care, such as verbal harassment, yelling or confinement

|- valign=top
| width="20%" | '''Financial abuse'''
| width="40%" | "financial abuse" means 
*(a) the misuse of the funds and assets of a person in care by a person not in care, or
*(b) the obtaining of the property and funds of a person in care by a person not in care without the knowledge and full consent of<br/> the person in care or his or her parent or representative.
|}