Difference between revisions of "Chapter Five Resources and Appendix in Legal Issues in Residential Care"

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([[{{PAGENAME}}#References|1]]) For more information about developing and implementing a resident or family council, see:
([[{{PAGENAME}}#References|1]]) For more information about developing and implementing a resident or family council, see:
•Guidelines for the Development of Resident or Family Councils Online: http://www2.gov.bc.ca/assets/gov/topic/D3E0B9FAB55484D135A5C5201D799D96/pdf/guidelines_resident__family_councils.pdf (Last accessed May 1, 2014)
 
* Vancouver Island  Health Authority. (October 2013). Resident/Family Council or Family Support Group Guide.  Online : http://www.viha.ca/NR/rdonlyres/76A64C84-5658-4496-9D0D-D13DB92CB5B8/0/resfamilycouncil_fam_support_grp_guide.pdf (Last accessed January 9, 2016)
* Guidelines for the Development of Resident or Family Councils Online:  
* Interior Health. (August 2014). Family Council Resource Guide. Online: https://www.interiorhealth.ca/YourCare/HousingHealth/ResidentialCare/Documents/Family%20Council%20Resource%20Guide%20-%20821066.pdf
http://www2.gov.bc.ca/gov/content/health/accessing-health-care/home-community-care/accountability/family-and-resident-councils The Guideline can be downloaded from this page.  (Last accessed January 9, 2016)
* Vancouver Island  Health Authority. (2013). Resident/Family Council or Family Support Group Guide.  Online : http://www.viha.ca/NR/rdonlyres/76A64C84-5658-4496-9D0D-D13DB92CB5B8/0/resfamilycouncil_fam_support_grp_guide.pdf (Last accessed January 9, 2016)
* Interior Health.(2014). Family Council Resource Guide. Online: https://www.interiorhealth.ca/YourCare/HousingHealth/ResidentialCare/Documents/Family%20Council%20Resource%20Guide%20-%20821066.pdf
(Last accessed January 9, 2016)


====Patient Care Quality Offices====
====Patient Care Quality Offices====

Revision as of 19:48, 12 January 2016

Legal Issues in Residential Care:
An Advocate's Manual
Legal Issues in Residential Care cover image.jpg
This page is
from the wikibook
Legal Issues in Residential Care: An Advocate's Manual.
See the full contents.
Introduction
Introduction and Forward
Acknowledgements
Chapters
5. Rights, Remedies and Problem Resolution
 · The Need for Remedies and Resolution

 · The Basic Recourse Process under CCALA

 · Starting Points for Problem Resolution

 · Operator Responsibilities

 · Directing Concerns to Health Authorities

 · Directing Concerns to External Bodies

 · A Final Note on Rights and Remedies

 · Chapter Five Resources and Appendix
Chapter Resources and Appendices
Chapter One Resources and Appendix
Chapter Three Resources and Appendix
Chapter Four Resources and Appendix
Chapter Five Resources and Appendix
Chapter Six Resources and Appendix
Chapter Seven Resources and Appendix
From
BC Centre for Elder Advocacy and Support ‎
v • d • e

Chapter Resources[edit]

Family/Resident Councils - Guidelines[edit]

(1) For more information about developing and implementing a resident or family council, see:

  • Guidelines for the Development of Resident or Family Councils Online:

http://www2.gov.bc.ca/gov/content/health/accessing-health-care/home-community-care/accountability/family-and-resident-councils The Guideline can be downloaded from this page. (Last accessed January 9, 2016)

(Last accessed January 9, 2016)

Patient Care Quality Offices[edit]

For individual health authorities:

Fraser Health Authority

Contact the Patient Care Quality Office. Complaints can be made verbally, in person, by phone or in writing.

Patient Care Quality Office Fraser Health 11762 Laity St, 4th floor Maple Ridge, BC V2X 5A3

Tel: 1-877-880-8823 Fax: 604-463-1888 E-mail: pcqoffice@fraserhealth.ca

Office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed on weekends and statutory holidays.

Online: http://www.fraserhealth.ca/your-stay/submit-feedback-about-your-care/patient-care-quality-office/ (Last accessed January 9, 2016).

Interior Health Authority

Interior Health Patient Care Quality Office 220 - 1815 Kirschner Road Kelowna, BC V1Y 4N7 Phone: 250-870-4669 Toll Free Number: 1-877-IHA-2001 (1-877-442-2001) Fax: 250-870-4670 E-mail: Contact us by email

Office hours: 8:30am - 4:30pm PST; Monday-Friday, excluding statutory holidays http://www.interiorhealth.ca/YourCare/PatientCareQualityOffice/Pages/default.aspx

Vancouver Coastal Health Authority

www.vch.ca/your_stay/in_general/patient_care_quality_office/patient_care_quality_office

Patient Care Quality Office Vancouver Coastal Health and Providence Health Care Room CP-380 – 855 West 12th Avenue Vancouver, BC V5Z 1M9 Tel: 1.877.993.9199 Fax: 604.875.5545 Email: pcqo@vch.ca

Office hours are Monday to Friday, 8:30 a.m. - 4:30 p.m. The office is closed on statutory holidays.

Vancouver Island Health Authority

www.viha.ca/patientcarequalityoffice/complaint.htm

Northern Health Authority

www.northernhealth.ca/YourHealth/CommunityCareLicensing/Families/FilingAComplaint.aspx

Additional Resources[edit]

British Columbia Ministry of Health. Guide to the Mental Health Act, 2005 www.health.gov.bc.ca/library/publications/year/2005/MentalHealthGuide.pdf

References[edit]

  1. Guidelines for the Development of Resident or Family Councils, a Community Care. Ministry of Health. January 2011. Online : http://www2.gov.bc.ca/assets/gov/topic/D3E0B9FAB55484D135A5C5201D799D96/pdf/guidelines_resident__family_councils.pdf (Last accessed May 1, 2014).


This information applies to British Columbia, Canada. Last reviewed for legal accuracy by BC Centre for Elder Advocacy and Support, June 2014.
v • d • e
Introduction
Chapter One: Statutory Framework
Chapter Two: Residents' Bill of Rights
Chapter Three: Legal Issues in Admission and Transfer
Basic Issues in Eligibility for Residential Care · Moving to Residential Care · Costs · Agreeing to the Admission · Demonstrating Consent · Assessing Capability to Consent? · What Kind of Decision is Admission to a Residential Care Facility and Who Makes It? · Terms in Admission Agreements and Contracts · Payment Default and Guarantees · Signing as a Substitute Decision-Maker (SDM) · Other Areas · Contractual Protections · Screening · Assessing Capacity for Admission · Consent · Use of the Mental Health Act to Admit Older Adults to Residential Care · What is “Appropriate”? · The Effect of Declining an Offered Placement · Advance Care Planning · Care Plans · Admission of Veterans · Admission of Aboriginal Residents · Admission of Spouses with Different Care Needs · Admission of Sponsored Immigrants Needing Care
Chapter Four: Legal Issues When Living in Residential Care
Chapter Five: Rights, Remedies and Problem Resolution
Chapter Six: Consent and Capacity
Consent: An Area of Confusion · Mental Capacity to Consent · Presumption of Capability · Misuses of Presumptions · How is Capability Determined? · Understanding Tests of Incapability · The Conditions of Health Care Consent · Who Must Seek Consent for Health Care? · What is Meant by “Health Care”? · Consent Rights · The Consent Process · How Does a Person Give Consent? · Exceptions to Requiring Consent · Health Care at the Margins · Areas of Confusion Around Health Care Consent in Residential Care · Information Rights · Exploiting Consent Loopholes? · Consent and Care Plans · Rights Associated with Care Plan Consent · Advance Care Planning - Advance Care Plan and Advance Care Directives · Consent and Advance Care Directives · Common Areas of Misunderstanding for Advance Health Care Consent · What is Personal Care? · Determining a Resident’s Capacity to Make Personal Care Decisions · Intimacy and Sexual Relations · What Constitutes Consent in the Context of Intimacy and Sex?
Chapter Seven: Substitute Decision-Making
Resources, References and Information


Short for the Child Support Guidelines, a regulation to the federal Divorce Act, adopted by each province and territory except Quebec, that sets the amount of child support a parent or guardian must pay, usually based on the person's income and the number of children involved.

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