Difference between revisions of "Public Complaints Glossary (5:App A)"

LSLAP Manual
This page is from the Law Students Legal Advice Program‎ Manual. See the full contents.
LSLAP Manual
Introduction
Chapters
1. Criminal Law · I. Introduction · II. Governing Legislation and Resources · III. Etiquette · IV. Criminal Charges · V. Substantive Law · VI. Resolving Prior to Trial · VII. Pleading Not Guilty/Trial · VIII. Other Issues · IX. Charter of Rights and Freedoms · X. LSLAP Policies · XI. Information for LSLAP Students · XII. Etiquette for Law Students · XIII. Practice Recommendations · Appendix A: Initial Sentencing Position · Appendix B: Diversion Application · Appendix C: Sentencing Hearing · Appendix D: Trial Books · Appendix E: Glossary
2. Youth Justice · I. Introduction · II. Governing Legislation and Resources · III. Youth Criminal Justice Act · IV. Youth Justice (British Columbia) Act · Appendix A: Glossary
3. Family Law · I. Introduction · II. Governing Legislation and Resources · III. Marriage · IV. Divorce · V. Uncontested Divorce · VI. Simple Divorce Procedure · VII. Alternatives to Divorce · VIII. Assets · IX. Spousal and Child Support · X. Interjurisdictional Support Orders · XI. Custody, Guardianship, and Access · XII. Children and the Law · XIII. Adoption · XIV. Name Changes · XV. Court Procedures · Appendix A: Glossary
4. Victims · I. Introduction · II. Governing Legislation and Resources · III. Avenues to Address Crime · IV. Victims of Violence in Relationships · V. Seniors and Others with Disabilities · VI. Victims of Human Trafficking · VII. Referrals and Follow-up
5. Public Complaints · I. Introduction · II. Governing Legislation and Resources · III. Steps to Take · IV. Privacy or Access to Information · V. Complaints against the Police · VI. Complaints against Security Guards · VII. The Right to Vote · VIII. Complaints regarding UBC · IX. Complaints regarding SFU · X. Complaints against Doctors · XI. Complaints against Lawyers · Appendix A: Glossary · Appendix B: Sample Notice Letter
6. Human Rights · I. Introduction · II. Governing Legislation and Resources · III. BC Human Rights Code · IV. Canadian Human Rights Act · V. BC Civil Rights Protection Act · VI. Rights of the Child · VII. LSLAP's Role
7. Workers' Compensation · I. Introduction · II. Governing Legislation and Resources · III. Limitation Periods · IV. Compensation Claims · V. Occupational Diseases · VI. Claim Benefits · VII. Appeals · VIII. Health and Safety Regulations · IX. Assessments of Employers · X. Fair Practices Officer · XI. LSLAP's Role · Appendix A: Abbreviations · Appendix B: Referrals · Appendix C: Resources · Appendix D: Claims Process · Appendix E: Checklist for Interviews · Appendix F: Checklist for Appeals · Appendix G: Sample Authorization Form
8. Employment Insurance · I. Introduction · II. Governing Legislation and Resources · III. Qualifying for EI · IV. Types of Benefits · V. Benefit Period · VI. Quantifying Benefits · VII. Benefit Entitlement · VIII. Penalties, Violations, and Offences · IX. Keeping Out of Trouble · X. Timing for Reporting · XI. Overpayment and Collections · XII. Reconsideration · XIII. Social Security Tribunal · XIV. Appeals · XV. Payment Pending Appeal · XVI. Judicial Review · XVII. Authorization for Representatives · Appendix A: Initial Application Checklist
9. Employment Law · I. Introduction · II. Governing Legislation and Resources · III. Checklist · IV. Preliminary Matters · V. Employment Issues · VI. Remedies · VII. Strategies and Tips · Appendix A: Glossary
10. Creditors and Debtors · I. Introduction · II. Governing Legislation and Resources · III. Creditors' Remedies · IV. Debtors' Options · V. Dealing with Debt · Appendix A: Relevant Forms · Appendix B: Examination Checklist
11. Consumer Protection · I. Introduction · II. Governing Legislation and Resources · III. Contracts for Sale of Goods · IV. Consumer Protection · V. Direct Sales · VI. Conditional Sales Contracts · VII. Motor Dealer Act · VIII. Miscellaneous · IX. Consumer Transactions
12. Auto Insurance (ICBC) · I. Introduction · II. Governing Legislation and Resources · III. Compulsory Coverage · IV. Optional Insurance · V. Personal Injury Claims · VI. Out-of-Province
13. Motor Vehicle Law · I. Introduction · II. Governing Legislation and Resources · III. At the Roadside · IV. Duties after a Collision · V. Violation Tickets · VI. Provincial Offences · VII. Vehicle Impoundment · VIII. Superintendent · IX. Drugs and Alcohol · X. Federal Offences · XI. Driving While Prohibited · XII. ICBC Breaches · XIII. Bicycles · XIV. LSLAP Program Information · Appendix A: Examples of Penalty
14. Mental Health Law · I. Introduction · II. Governing Legislation and Resources · III. Theory and Approach · IV. Legal Rights · V. Patient Admission · VI. Voluntarily Admitted · VII. Involuntarily Admitted · VIII. Criminal Code · IX. Complaints · X. References · Appendix A: Second Opinion · Appendix B: Near Relative
15. Guardianship · I. Introduction · II. Governing Legislation and Resources · III. Overview · IV. Power of Attorney · V. Representation Agreements · VI. Advance Directives · VII. Committeeship · VIII. Adult Abuse · Appendix A: EPOA · Appendix B: Notice of Revocation
16A. Wills and Planning · I. Introduction · II. Governing Legislation and Resources · III. Making and Executing · IV. Mistakes and Alterations · V. Revocation · VI. Will Variation Claims · VII. Intestacy · VIII. Property · IX. First Nations and Wills · X. Health Care Decisions · XI. LSLAP File Administration Policy · Appendix A: Questionnaire · Appendix B: Checklist · Appendix C: Glossary
16B. Probate and Administration · I. Introduction · II. Duties of a Personal Representative · III. Taxation: RRSP & RRIF & TFSA · IV. LSLAP File Administration Policy · Appendix A: Glossary
17. Citizenship · I. Introduction · II. Governing Legislation and Resources · III. Who is a Canadian Citizen? · IV. Advantages & Responsibilities · V. Citizenship Grants · VI. Applying for Citizenship Grant · VII. Loss of Citizenship · VIII. Proof · IX. Search of Citizenship Record · X. Referrals
18. Immigration · I. Introduction · II. Main Sources · III. Players · IV. Categories of Persons · V. PR Application · VI. IRB · VII. Loss of PR · VIII. Removal Orders · IX. Appeals · X. Offences · XI. Issues at Sentencing · XII. Contacts
19. Landlord and Tenant Rights · I. Introduction · II. RTA Coverage · III. Tenancy Agreements · IV. Moving in · V. Security Deposits · VI. Repair and Service · VII. Rent Increase · VIII. Tenant's Rights · IX. Subletting and Assignment · X. Termination/Eviction · XI. Dispute Resolution · XII. Common Law · XIII. Strata Law · XIV. Assisted Living · XV. Commercial Tenancies · XVI. Mobile Homes · XVII. Income Assistance · XVIII. Illegal Suites · XIX. Forms · XX. Governing Legislation and Resources
20. Small Claims · I. Introduction · II. Governing Legislation and Resources · III. Do You Have a Claim? · IV. Choosing the Proper Forum · V. Starting a Claim · VI. Responding to a Claim · VII. Default Order · VIII. How a Claim Proceeds · IX. Pre-Trial · X. Mediation · XI. Settlement Conferences · XII. Trial/Pre-Trial Conferences · XIII. Trial Preparation · XIV. Trials · XV. Costs and Penalties · XVI. Appeals · XVII. Enforcement of a Judgement · Appendix A: Registries · Appendix B: Demand Letter · Appendix C: Notice of Claim · Appendix D: Reply to Claim · Appendix E: Glossary · Appendix F: Limitation Periods · Appendix G: Causes of Action · Appendix H: Court Fees · Appendix I: Tribunal Fees · Appendix J: Settlement Conference · Appendix K: Payment Hearing · Appendix L: Appeal · Appendix M: LSLAP Administrative Policy
21. Welfare Law · I. Introduction · II. Governing Legislation and Resources · III. Eligibility · IV. Special Situations · V. Eligibility Factors · VI. Hardship Assistance · VII. Overpayments and Fraud · VIII. Payment Issues · IX. Additional Benefits · X. Health Supplements · XI. Appeals
22. Referrals · I. General · II. Family Law · III. Residential Tenancy · IV. Human Rights · V. Wills & Estates · VI. Immigration & Refugee · VII. Disability · VIII. Employment · IX. Debt · X. Aboriginal · XI. Police Complaints · XII. Chinese Language · XIII. Others
v • d • e

Certiorari

a formal request to a court challenging a legal decision of an administrative tribunal, judicial official, or organization, in which the requester alleges that the decision has been irregular or incomplete, or that there has been an error of law

Indigency

lack of ability to pay; it is a legal reason to have certain fees waived in the purpose of fairness

Mandamus

a writ which commands an individual, organization, administrative tribunal, or court to perform a certain action, usually to correct a prior illegal action or failure to act

Ombudsman

a person who acts as a trusted intermediary between an organization and its body of citizens or constituents

Onus of proof

one’s duty or responsibility to prove one’s case

This information applies to British Columbia, Canada. Last reviewed for legal accuracy by the Law Students' Legal Advice Program on June 13, 2019.

LSLAP Manual

Introduction

Acknowledgements

Chapters 1-7
Criminal Law · Youth Justice · Family Law · Victims · Public Complaints · Human Rights · Workers Compensation

Chapter One: Criminal Law	I. Introduction · II. Governing Legislation and Resources · III. Etiquette · IV. Criminal Charges · V. Substantive Law · VI. Resolving Prior to Trial · VII. Pleading Not Guilty/Trial · VIII. Other Issues · IX. Charter of Rights and Freedoms · X. LSLAP Policies · XI. Information for LSLAP Students · XII. Etiquette for Law Students · XIII. Practice Recommendations · Appendix A: Initial Sentencing Position · Appendix B: Diversion Application · Appendix C: Sentencing Hearing · Appendix D: Trial Books · Appendix E: Glossary

Chapter Two: Youth Justice	I. Introduction · II. Governing Legislation and Resources · III. Youth Criminal Justice Act · IV. Youth Justice (British Columbia) Act · Appendix A: Glossary

Chapter Three: Family Law	I. Introduction · II. Governing Legislation and Resources · III. Marriage · IV. Divorce · V. Uncontested Divorce · VI. Simple Divorce Procedure · VII. Alternatives to Divorce · VIII. Assets · IX. Spousal and Child Support · X. Interjurisdictional Support Orders · XI. Custody, Guardianship, and Access · XII. Children and the Law · XIII. Adoption · XIV. Name Changes · XV. Court Procedures · Appendix A: Glossary

Chapter Four: Victims	I. Introduction · II. Governing Legislation and Resources · III. Avenues to Address Crime · IV. Victims of Violence in Relationships · V. Seniors and Others with Disabilities · VI. Victims of Human Trafficking · VII. Referrals and Follow-up

Chapter Five: Public Complaints	I. Introduction · II. Governing Legislation and Resources · III. Steps to Take · IV. Privacy or Access to Information · V. Complaints against the Police · VI. Complaints against Security Guards · VII. The Right to Vote · VIII. Complaints regarding UBC · IX. Complaints regarding SFU · X. Complaints against Doctors · XI. Complaints against Lawyers · Appendix A: Glossary · Appendix B: Sample Notice Letter

Chapter Six: Human Rights	I. Introduction · II. Governing Legislation and Resources · III. BC Human Rights Code · IV. Canadian Human Rights Act · V. BC Civil Rights Protection Act · VI. Rights of the Child · VII. LSLAP's Role

Chapter Seven: Workers' Compensation	I. Introduction · II. Governing Legislation and Resources · III. Limitation Periods · IV. Compensation Claims · V. Occupational Diseases · VI. Claim Benefits · VII. Appeals · VIII. Health and Safety Regulations · IX. Assessments of Employers · X. Fair Practices Officer · XI. LSLAP's Role · Appendix A: Abbreviations · Appendix B: Referrals · Appendix C: Resources · Appendix D: Claims Process · Appendix E: Checklist for Interviews · Appendix F: Checklist for Appeals · Appendix G: Sample Authorization Form

Chapters 8-14
Employment Insurance · Employment Law · Creditors and Debtors · Consumer Protection · Auto Insurance (ICBC) · Motor Vehicle Law · Mental Health Law

Chapter Eight: Employment Insurance	I. Introduction · II. Governing Legislation and Resources · III. Qualifying for EI · IV. Types of Benefits · V. Benefit Period · VI. Quantifying Benefits · VII. Benefit Entitlement · VIII. Penalties, Violations, and Offences · IX. Keeping Out of Trouble · X. Timing for Reporting · XI. Overpayment and Collections · XII. Reconsideration · XIII. Social Security Tribunal · XIV. Appeals · XV. Payment Pending Appeal · XVI. Judicial Review · XVII. Authorization for Representatives · Appendix A: Initial Application Checklist

Chapter Nine: Employment Law	I. Introduction · II. Governing Legislation and Resources · III. Checklist · IV. Preliminary Matters · V. Employment Issues · VI. Remedies · VII. Strategies and Tips · Appendix A: Glossary

Chapter Ten: Creditors and Debtors	I. Introduction · II. Governing Legislation and Resources · III. Creditors' Remedies · IV. Debtors' Options · V. Dealing with Debt · Appendix A: Relevant Forms · Appendix B: Examination Checklist

Chapter Eleven: Consumer Protection	I. Introduction · II. Governing Legislation and Resources · III. Contracts for Sale of Goods · IV. Consumer Protection · V. Direct Sales · VI. Conditional Sales Contracts · VII. Motor Dealer Act · VIII. Miscellaneous · IX. Consumer Transactions

Chapter Twelve: Auto Insurance (ICBC)	I. Introduction · II. Governing Legislation and Resources · III. Compulsory Coverage · IV. Optional Insurance · V. Personal Injury Claims · VI. Out-of-Province

Chapter Thirteen: Motor Vehicle Law	I. Introduction · II. Governing Legislation and Resources · III. At the Roadside · IV. Duties after a Collision · V. Violation Tickets · VI. Provincial Offences · VII. Vehicle Impoundment · VIII. Superintendent · IX. Drugs and Alcohol · X. Federal Offences · XI. ICBC Breaches · XII. Bicycles · XIII. LSLAP Program Information · Appendix A: Examples of Penalty

Chapter Fourteen: Mental Health Law	I. Introduction · II. Governing Legislation and Resources · III. Theory and Approach · IV. Legal Rights · V. Patient Admission · VI. Voluntarily Admitted · VII. Involuntarily Admitted · VIII. Criminal Code · IX. Complaints · X. References · Appendix A: Second Opinion · Appendix B: Near Relative

Chapters 15-22
Guardianship · Wills and Estates · Citizenship · Immigration · Landlord and Tenant Rights · Small Claims · Welfare Law · Referrals

Chapter Fifteen: Guardianship	I. Introduction · II. Governing Legislation and Resources · III. Overview · IV. Power of Attorney · V. Representation Agreements · VI. Advance Directives · VII. Committeeship · VIII. Adult Abuse · Appendix A: EPOA · Appendix B: Adult Abuse and Neglect Decision Tree

Chapter Sixteen A: Wills and Estate Planning	I. Introduction · II. Governing Legislation and Resources · III. Making and Executing · IV. Mistakes and Alterations · V. Revocation · VI. Will Variation Claims · VII. Intestacy · VIII. Property · IX. First Nations and Wills · X. Health Care Decisions · XI. LSLAP File Administration Policy · Appendix A: Will Instructions Questionnaire · Appendix B: Will Drafting and Execution Checklist · Appendix C: Glossary

Chapter Sixteen B: Probate and Estate Administration	I. Introduction · II. Duties of a Personal Representative · III. Taxation: RRSP & RRIF & TFSA · IV. LSLAP File Administration Policy · Appendix A: Glossary

Chapter Seventeen: Citizenship	I. Introduction · II. Governing Legislation and Resources · III. Who is a Canadian Citizen? · IV. Advantages & Responsibilities · V. Citizenship Grants · VI. Applying for Citizenship Grant · VII. Loss of Citizenship · VIII. Proof · IX. Search of Citizenship Record · X. Referrals

Chapter Eighteen: Immigration	I. Introduction · II. Main Sources · III. Players · IV. Categories of Persons · V. PR Application · VI. IRB · VII. Loss of PR · VIII. Removal Orders · IX. Appeals · X. Offences · XI. Issues at Sentencing · XII. Contacts

Chapter Nineteen: Landlord and Tenant Rights	I. Introduction · II. RTA Coverage · III. Tenancy Agreements · IV. Moving in · V. Security Deposits · VI. Repair and Service · VII. Rent Increase · VIII. Tenant's Rights · IX. Subletting and Assignment · X. Termination/Eviction · XI. Dispute Resolution · XII. Common Law · XIII. Strata Law · XIV. Assisted Living · XV. Commercial Tenancies · XVI. Mobile Homes · XVII. Income Assistance · XVIII. Illegal Suites · XIX. Forms · XX. Governing Legislation and Resources

Chapter Twenty: Small Claims	I. Introduction · II. Governing Legislation and Resources · III. Do You Have a Claim? · IV. Choosing the Proper Forum · V. Starting a Claim · VI. Responding to a Claim · VII. Default Order · VIII. How a Claim Proceeds · IX. Pre-Trial · X. Mediation · XI. Settlement Conferences · XII. Trial/Pre-Trial Conferences · XIII. Trial Preparation · XIV. Trials · XV. Costs and Penalties · XVI. Appeals · XVII. Enforcement of a Judgement · Appendix A: Registries · Appendix B: Demand Letter · Appendix C: Notice of Claim · Appendix D: Reply to Claim · Appendix E: Glossary · Appendix F: Limitation Periods · Appendix G: Causes of Action · Appendix H: Court Fees · Appendix I: Tribunal Fees · Appendix J: Settlement Conference · Appendix K: Payment Hearing · Appendix L: Appeal · Appendix M: Administration Policy

Chapter Twenty One: Welfare Law	I. Introduction · II. Governing Legislation and Resources · III. Eligibility · IV. Special Situations · V. Eligibility Factors · VI. Hardship Assistance · VII. Overpayments and Fraud · VIII. Payment Issues · IX. Additional Benefits · X. Health Supplements · XI. Appeals

Chapter Twenty Two: Referrals	I. General · II. Family Law · III. Residential Tenancy · IV. Human Rights · V. Wills & Estates · VI. Immigration & Refugee · VII. Disability · VIII. Employment · IX. Debt · X. Aboriginal · XI. Police Complaints · XII. Chinese Language · XIII. Others

@@ Line 1: / Line 1: @@
 {{LSLAP Manual TOC|expanded = complaints}}
-Certiorari:
+'''Certiorari'''
-a  formal  request  to  a  court  challenging  a  legal  decision  of  an  administrative  tribunal,  judicial  official,  or organization, in which the requester alleges that the decision has been irregular or incomplete, or that there has been an error of law
+*a formal request to a court challenging a legal decision of an administrative tribunal, judicial official, or organization, in which the requester alleges that the decision has been irregular or incomplete, or that there has been an error of law
-Indigency:
+'''Indigency'''
-lack of ability to pay; it is a legal reason to have certain fees waived in the purpose of fairness
+*lack of ability to pay; it is a legal reason to have certain fees waived in the purpose of fairness
-Mandamus:
+'''Mandamus'''
-a writ which commands an individual, organization, administrative tribunal, or court to perform a certain action, usually to correct a prior illegal action or failure to act
+*a writ which commands an individual, organization, administrative tribunal, or court to perform a certain action, usually to correct a prior illegal action or failure to act
-Ombudsman:
+'''Ombudsman'''
-a  person  who  acts  as  a  trusted  intermediary  between  an  organization  and  its  body  of  citizens  or constituents
+*a person who acts as a trusted intermediary between an organization and its body of citizens or constituents
-Onus of proof:
+'''Onus of proof'''
-one’ s duty or responsibility to prove one’ s case
+*one’s duty or responsibility to prove one’s case
+{{REVIEWED LSLAP | date= June 13, 2019}}
+{{LSLAP Manual Navbox|type = chapters1-7}}

Difference between revisions of "Public Complaints Glossary (5:App A)"

Latest revision as of 05:07, 23 November 2019

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