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| {{Consumer Law Wikibook TOC}} | | {{Consumer Law Essentials TOC}} |
| Here are options for further information and assistance with consumer problems. | | Here are options for further information and assistance with consumer problems. |
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| {| class="wikitable"
| | ===Access Pro Bono=== |
| | Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer. |
| | :Lower Mainland: 604-878-7400 |
| | :Toll-free: 1-877-762-6664 |
| | :[http://www.accessprobono.ca www.accessprobono.ca] |
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| | === Better Business Bureau of Mainland British Columbia=== |
| | width="20%" | '''Access Pro Bono'''
| | A non-profit organization that assists people in the Lower Mainland and interior BC in finding businesses they can trust. |
| | width="40%" | Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid.
| | :Toll-free: 1-888-803-1222 |
| | width="40%" | Website: [http://www.accessprobono.ca www.accessprobono.ca]<br/>
| | :[mailto:contactus@mbc.bbb.org contactus@mbc.bbb.org] |
| Phone: 604-878-7400 (Greater Vancouver)<br/>
| | :[http://www.mbc.bbb.org www.mbc.bbb.org] |
| Phone toll-free: 1-877-762-6664
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| | ===Better Business Bureau of Vancouver Island=== |
| | width="20%" | '''Better Business Bureau of Mainland BC'''
| | A non-profit organization that assists people on Vancouver Island in finding businesses they can trust. |
| | width="40%" | Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems.
| | :Toll-free: 1-877-826-4222 |
| | width="40%" |Website: [http://www.mbc.bbb.org www.mbc.bbb.org]<br/>
| | :[mailto:info@vi.bbb.org info@vi.bbb.org] |
| Phone: 604-682-2711<br/>
| | :[http://www.vi.bbb.org www.vi.bbb.org] |
| Phone toll-free: 1-888-803-1222<br/>
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| Office hours: 9:00am – 3:00pm<br/>
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| Fax: 604-681-1544 <br/>
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| Email: contactus@mbc.bbb.org
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| |- valign="top"
| | ===Competition Bureau=== |
| | width="20%" | '''Better Business Bureau of Victoria'''
| | A federal agency that helps consumers make informed purchasing decisions. They help combat deceptive selling practices and scams. |
| | width="40%" | Assists people on Vancouver Island in dealing with consumer problems.
| | :Toll-free: 1-800-348-5358 |
| | width="40%" | Website: [http://www.vi.bbb.org www.vi.bbb.org]<br/>
| | :Toll-free TTY: 1-800-642-3844 (for hard of hearing) |
| Phone: 250-386-6348 <br/>
| | :[http://www.competitionbureau.gc.ca www.competitionbureau.gc.ca] |
| Phone toll-free: 1-877-826-4222 <br/>
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| Office hours: 9:00am – 4:00pm<br/>
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| Fax: 250-386-2367
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| |- valign="top"
| | ===Consumer Protection BC=== |
| | width="20%" | '''Canadian Anti-Fraud Centre (CAFC)'''
| | A non-profit organization that helps protect consumers in BC. They provide assistance and investigate complaints relating to certain types of consumer problems and contracts. |
| | width="40%" | The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre.
| | :Toll-free: 1-888-564-9963 |
| | width="40%" | Website: [http://www.antifraudcentre-centreantifraude.ca www.antifraudcentre-centreantifraude.ca]<br/>
| | :[mailto:info@consumerprotectionbc.ca info@consumerprotectionbc.ca] |
| Phone toll-free: 1-888-495-8501 <br/>
| | :[http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca] |
| Phone from overseas: 1-705-495-8501 <br/>
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| Fax: 1-888-654-9426<br/>
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| Mail: Box 686 North Bay, Ontario P1B 8J8 <br/>
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| E-mail: info@antifraudcentre.ca
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| | ===Lawyer Referral Service=== |
| | width="20%" | '''Canadian Home Builders Association of BC'''
| | A service of Access Pro Bono, offering referrals to lawyers who can provide a free half-hour consultation. |
| | width="40%" | Helps consumers plan their renovation and explains what to do when there are problems.
| | :Lower Mainland: 604-687-3221 |
| | width="40%" | Website: [http://www.gvhba.org www.gvhba.org]<br/>
| | :Toll-free: 1-800-663-1919 |
| Phone toll-free: 1-800-933-6777
| | :[mailto:lawyerreferral@accessprobono.ca lawyerreferral@accessprobono.ca] |
| | :[http://www.lrsbc.org www.lrsbc.org] |
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| | width="20%" | '''Clicklaw'''
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| | width="40%" | An Internet portal for public legal information and education in British Columbia.
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| | width="40%" | Website: [http://www.clicklaw.bc.ca www.clicklaw.bc.ca]
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| | {{Consumer Law Essentials Navbox}} |
| | width="20%" | '''ConsumerInformation.ca'''
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| | width="40%" | An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, <span class="noglossary">advance</span> fee loan scams, telephone scams and more.
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| | width="40%" | Website: [http://www.consumerinformation.ca www.consumerinformation.ca ]<br/>
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| E-mail: consumer.information@ic.gc.ca
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| |- valign="top"
| | {{Creative Commons for PLS |
| | width="20%" | '''Competition Bureau''' | | |title = Consumer Law Essentials |
| | width="40%" | The Competition Bureau deals with complaints about scams in the marketplace. | | |author = |
| | width="40%" | Website: [http://www.competitionbureau.gc.ca www.competitionbureau.gc.ca]<br/>
| | }} |
| Phone: 819-997-4282<br/>
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| Phone toll-free: 1-800-348-5358 <br/>
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| Phone toll-free TTY: 1-800-642-3844 (for <span class="noglossary">hearing</span>-impaired only)
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| | __NOGLOSSARY__ |
| | width="20%" | '''Consumer Protection BC'''
| | __NOTOC__ |
| | width="40%" | Information about how to prevent consumer problems and what to do if you have a problem.
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| | width="40%" | Website: [http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca]<br/>
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| Phone: 604-320-1667 <br/>
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| Phone toll-free: 1-888-564-9963 <br/>
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| Email: info@consumerprotectionbc.ca
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| |- valign="top"
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| | width="20%" | '''Credit Counseling Society of BC'''
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| | width="40%" | Provides assistance with debt problems.
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| | width="40%" | Website: [http://www.nomoredebts.org www.nomoredebts.org]<br/>
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| Phone toll-free: 1-888-527-8999<br/>
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| Email: info@nomoredebts.org
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| |- valign="top"
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| | width="20%" | '''Dial-A-Law'''
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| | width="40%" | Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi.
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| | width="40%" | Website: [http://www.dialalaw.org www.dialalaw.org]<br/>
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| Phone: 604-687-4680 <br/>
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| Phone toll-free: 1-800-565-5297
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| |- valign="top"
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| | width="20%" | '''Lawyer Referral'''
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| | width="40%" | Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes.
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| | width="40%" | Website: [http://www.cba.org/bc/initiatives/main/lawyer_referral.aspx www.cba.org/bc/]<br/>
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| Phone: 604-687-3221 (Greater Vancouver)<br/>
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| Phone toll-free: 1-800-663-1919 from anywhere else in the province.
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| |- valign="top"
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| | width="20%" | '''People's Law School'''
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| | width="40%" | View the online animations "You Owe Money" and "Someone Owes You Money".
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| | width="40%" | Website: [http://www.publiclegaled.bc.ca/ www.publiclegaled.bc.ca]; click on "Media" and then "Videos"
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| |- valign="top"
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| | width="20%" | '''Mediate BC'''
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| | width="40%" | Mediate BC specializes in a wide variety of dispute resolution tools and processes.
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| | width="40%" | Website: [http://www.mediatebc.com www.mediatebc.com]
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| {{Consumer Law Wikibook Navbox}}
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