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Difference between revisions of "If You're Not Happy with a Service"
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If You're Not Happy with a Service (view source)
Revision as of 00:50, 7 November 2023
, 00:50, 7 November 2023→Step 3. Contact a consumer protection agency
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{{REVIEWEDPLS | reviewer = Mario Garcia, CarbonCure Technologies|date= April 2020}} {{Dial-A-Law TOC|expanded = consumer}} | {{REVIEWEDPLS | reviewer = [https://www.carboncure.com/ Mario Garcia], CarbonCure Technologies|date= April 2020}} {{Dial-A-Law TOC|expanded = consumer}} | ||
If you hired someone and you’re not happy with their work, you have options, and rights. It can feel overwhelming, but there are steps you can take to help yourself. | If you hired someone and you’re not happy with their work, you have options, and rights. It can feel overwhelming, but there are steps you can take to help yourself. | ||
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==Work out the problem== | ==Work out the problem== | ||
There are steps you can take to work out the problem. | There are steps you can take to work out the problem. | ||
===Step 1. Prepare your thoughts, including the outcome you’re seeking=== | |||
Put together some notes. What’s the problem? When did you first notice it? What, if anything, did the other party say that persuaded you to make the contract in the first place? | Put together some notes. What’s the problem? When did you first notice it? What, if anything, did the other party say that persuaded you to make the contract in the first place? | ||
Decide the outcome you’re seeking. Do you want the service provider to put things right (that is, redo or repair the work)? To reduce their bill? To stop their work and cancel the remainder of the contract? | Decide the outcome you’re seeking. Do you want the service provider to put things right (that is, redo or repair the work)? To reduce their bill? To stop their work and cancel the remainder of the contract? | ||
===Step 2. Complain promptly=== | |||
You can do this in a conversation or in writing. The advantage of writing is that there’s a clear record of your complaint. | You can do this in a conversation or in writing. The advantage of writing is that there’s a clear record of your complaint. | ||
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* what you want them to do to fix things | * what you want them to do to fix things | ||
It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/ | It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/category/consumer/consumer-templates/ We have some templates that might help]. | ||
===Step 3. Contact a consumer protection agency=== | |||
If you don’t get results from complaining to the service provider, you can file a complaint with a consumer protection agency. One option is Consumer Protection BC. [https://www.consumerprotectionbc.ca/complaint-assistant/ They have an online complaint form]. They can help resolve issues resulting from a breakdown between you and a service provider. | |||
===Step 4. Consider legal action=== | |||
If you can’t solve the problem with the above steps, your next option may be to take legal action. You can consider suing the other party for breach of contract or negligence. | If you can’t solve the problem with the above steps, your next option may be to take legal action. You can consider suing the other party for breach of contract or negligence. | ||
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:'''People’s Law School''' | :'''People’s Law School''' | ||
:See more options for free or low-cost legal help. | :See more options for free or low-cost legal help. | ||
:[https://www.peopleslawschool.ca/options-legal-help | :[https://www.peopleslawschool.ca/options-legal-help Visit website] | ||
{{Dial-A-Law_Navbox|type=consumer}} | {{Dial-A-Law_Navbox|type=consumer}} | ||
{{Dial-A-Law Copyright}} | {{Dial-A-Law Copyright}} | ||
