Difference between revisions of "Where to Get Help for Consumer Law Essentials"

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{{Consumer Law Wikibook TOC}}
{{Consumer Law Essentials TOC}}
Here are options for further information and assistance with consumer problems.
Here are options for further information and assistance with consumer problems.


{| class="wikitable"
===Access Pro Bono===
Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer.
:Lower Mainland: 604-878-7400
:Toll-free: 1-877-762-6664
:[http://www.accessprobono.ca www.accessprobono.ca]


|- valign=top
=== Better Business Bureau of Mainland British Columbia===
| width="20%" | '''Access Pro Bono'''
A non-profit organization that assists people in the Lower Mainland and interior BC in finding businesses they can trust.
| width="40%" | Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid.  
:Toll-free: 1-888-803-1222
| width="40%" | Website: [http://www.accessprobono.ca www.accessprobono.ca]<br/>
:[mailto:contactus@mbc.bbb.org contactus@mbc.bbb.org]
Phone: 604-878-7400 (Greater Vancouver)<br/>
:[http://www.mbc.bbb.org www.mbc.bbb.org]
Phone toll-free: 1-877-762-6664


|- valign=top
===Better Business Bureau of Vancouver Island===
| width="20%" | '''Better Business Bureau of Mainland BC'''
A non-profit organization that assists people on Vancouver Island in finding businesses they can trust.  
| width="40%" | Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems.
:Toll-free: 1-877-826-4222
| width="40%" |Website: [http://www.mbc.bbb.org www.mbc.bbb.org]<br/>
:[mailto:info@vi.bbb.org info@vi.bbb.org]
Phone: 604-682-2711<br/>
:[http://www.vi.bbb.org www.vi.bbb.org]
Phone toll-free: 1-888-803-1222<br/>
Office hours: 9:00am – 3:00pm<br/>
Fax: 604-681-1544 <br/>
Email: contactus@mbc.bbb.org


|- valign="top"
===Competition Bureau===
| width="20%" | '''Better Business Bureau of Victoria'''
A federal agency that helps consumers make informed purchasing decisions. They help combat deceptive selling practices and scams.  
| width="40%" | Assists people on Vancouver Island in dealing with consumer problems.
:Toll-free: 1-800-348-5358
| width="40%" | Website: [http://www.vi.bbb.org www.vi.bbb.org]<br/>
:Toll-free TTY: 1-800-642-3844 (for hard of hearing)
Phone: 250-386-6348 <br/>
:[http://www.competitionbureau.gc.ca www.competitionbureau.gc.ca]
Phone toll-free: 1-877-826-4222 <br/>
Office hours: 9:00am – 4:00pm<br/>
Fax: 250-386-2367


|- valign="top"
===Consumer Protection BC===
| width="20%" | '''Canadian Anti-Fraud Centre (CAFC)'''
A non-profit organization that helps protect consumers in BC. They provide assistance and investigate complaints relating to certain types of consumer problems and contracts.  
| width="40%" | The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre.  
:Toll-free: 1-888-564-9963
| width="40%" | Website: [http://www.antifraudcentre-centreantifraude.ca www.antifraudcentre-centreantifraude.ca]<br/>
:[mailto:info@consumerprotectionbc.ca info@consumerprotectionbc.ca]
Phone toll-free: 1-888-495-8501 <br/>
:[http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca]
Phone from overseas: 1-705-495-8501 <br/>
Fax: 1-888-654-9426<br/>
Mail: Box 686 North Bay, Ontario P1B 8J8 <br/>
Email: info@antifraudcentre.ca


|- valign="top"
===Lawyer Referral Service===
| width="20%" | '''Canadian Home Builders Association of BC'''
A service of Access Pro Bono, offering referrals to lawyers who can provide a free half-hour consultation.
| width="40%" | Helps consumers plan their renovation and explains what to do when there are problems.  
:Lower Mainland: 604-687-3221
| width="40%" | Website: [http://www.gvhba.org www.gvhba.org]<br/>
:Toll-free: 1-800-663-1919
Phone toll-free: 1-800-933-6777
:[mailto:lawyerreferral@accessprobono.ca lawyerreferral@accessprobono.ca]
:[http://www.lrsbc.org www.lrsbc.org]


|- valign="top"
| width="20%" | '''Clicklaw'''
| width="40%" | An Internet portal for public legal information and education in British Columbia.
| width="40%" | Website: [http://www.clicklaw.bc.ca www.clicklaw.bc.ca]


|- valign="top"
{{Consumer Law Essentials Navbox}}
| width="20%" | '''ConsumerInformation.ca'''
| width="40%" | An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, <span class="noglossary">advance</span> fee loan scams, telephone scams and more.
| width="40%" | Website: [http://www.consumerinformation.ca www.consumerinformation.ca ]<br/>
Email: consumer.information@ic.gc.ca
 
|- valign="top"
| width="20%" | '''Competition Bureau'''
| width="40%" | The Competition Bureau deals with complaints about scams in the marketplace.
| width="40%" | Website: [http://www.competitionbureau.gc.ca www.competitionbureau.gc.ca]<br/>
Phone: 819-997-4282<br/>
Phone toll-free: 1-800-348-5358 <br/>
Phone toll-free TTY: 1-800-642-3844 (for <span class="noglossary">hearing</span>-impaired only)
 
|- valign="top"
| width="20%" | '''Consumer Protection BC'''
| width="40%" | Information about how to prevent consumer problems and what to do if you have a problem.
| width="40%" | Website: [http://www.consumerprotectionbc.ca www.consumerprotectionbc.ca]<br/>
Phone: 604-320-1667 <br/>
Phone toll-free: 1-888-564-9963 <br/>
Email: info@consumerprotectionbc.ca
 
|- valign="top"
| width="20%" | '''Credit Counseling Society of BC'''
| width="40%" | Provides assistance with debt problems.
| width="40%" | Website: [http://www.nomoredebts.org www.nomoredebts.org]<br/>
Phone toll-free: 1-888-527-8999<br/>
Email: info@nomoredebts.org
 
|- valign="top"
| width="20%" | '''Dial-A-Law'''
| width="40%" | Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi.
| width="40%" | Website: [http://www.dialalaw.org www.dialalaw.org]<br/>
Phone: 604-687-4680 <br/>
Phone toll-free: 1-800-565-5297
 
|- valign="top"
| width="20%" | '''Lawyer Referral'''
| width="40%" | Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes.
| width="40%" | Website: [http://www.cba.org/bc/initiatives/main/lawyer_referral.aspx www.cba.org/bc/]<br/>
Phone: 604-687-3221 (Greater Vancouver)<br/>
Phone toll-free: 1-800-663-1919 from anywhere else in the province.
 
|- valign="top"
| width="20%" | '''People's Law School'''
| width="40%" | View the online animations "You Owe Money" and "Someone Owes You Money". 
| width="40%" | Website: [http://www.publiclegaled.bc.ca/ www.publiclegaled.bc.ca]; click on "Media" and then "Videos"
 
|- valign="top"
| width="20%" | '''Mediate BC'''
| width="40%" | Mediate BC specializes in a wide variety of dispute resolution tools and processes.
| width="40%" | Website: [http://www.mediatebc.com www.mediatebc.com]
|-
|}
 
{{REVIEWED | reviewer = [[People's Law School]], 2013}}
 
{{Consumer Law Wikibook Navbox}}


{{Creative Commons for PLS
{{Creative Commons for PLS
|title = Consumer Law Wikibook
|title = Consumer Law Essentials
|author =  
|author =  
}}
}}
__NOGLOSSARY__
__NOTOC__

Latest revision as of 20:23, 16 July 2021

Here are options for further information and assistance with consumer problems.

Access Pro Bono

Volunteer lawyers provide free legal advice to qualifying persons who cannot obtain legal aid or afford a lawyer.

Lower Mainland: 604-878-7400
Toll-free: 1-877-762-6664
www.accessprobono.ca

Better Business Bureau of Mainland British Columbia

A non-profit organization that assists people in the Lower Mainland and interior BC in finding businesses they can trust.

Toll-free: 1-888-803-1222
contactus@mbc.bbb.org
www.mbc.bbb.org

Better Business Bureau of Vancouver Island

A non-profit organization that assists people on Vancouver Island in finding businesses they can trust.

Toll-free: 1-877-826-4222
info@vi.bbb.org
www.vi.bbb.org

Competition Bureau

A federal agency that helps consumers make informed purchasing decisions. They help combat deceptive selling practices and scams.  

Toll-free: 1-800-348-5358
Toll-free TTY: 1-800-642-3844 (for hard of hearing)
www.competitionbureau.gc.ca

Consumer Protection BC

A non-profit organization that helps protect consumers in BC. They provide assistance and investigate complaints relating to certain types of consumer problems and contracts.

Toll-free: 1-888-564-9963
info@consumerprotectionbc.ca
www.consumerprotectionbc.ca

Lawyer Referral Service

A service of Access Pro Bono, offering referrals to lawyers who can provide a free half-hour consultation.

Lower Mainland: 604-687-3221
Toll-free: 1-800-663-1919
lawyerreferral@accessprobono.ca
www.lrsbc.org



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