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Most decisions are made by frontline WCB officers. The major issues to be decided are: whether the worker is covered by the WCA; whether the injury arose out of and in the course of employment; and what benefits the worker is entitled to. The most important WCB officers, and the decisions that they make, are as follows: | Most decisions are made by frontline WCB officers. The major issues to be decided are: whether the worker is covered by the WCA; whether the injury arose out of and in the course of employment; and what benefits the worker is entitled to. The most important WCB officers, and the decisions that they make, are as follows: | ||
==== | ==== a) Entitlement Officers (EO) ==== | ||
* Accepts or rejects claims; | * Accepts or rejects claims; | ||
* Seeks and reviews required medical documentation; | * Seeks and reviews required medical documentation; |
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