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v • d • e Consumer Law Guide

Introduction	Acknowledgements & credits · Glossary

Problems with a Purchase	How do I start a complaint? · [Problems with a Purchase#Steps to make a complaint

Problems With Home Repairs	What should I put in a written contract? · Tips about hiring a contractor · Tips about paying for repairs

Disagreements About Repair Work	Steps to undertake · What if I change my mind? · What if we disagree about the bill? · What can I do if the work is faulty and or unsafe? · When may I have to go to court?

Someone Owes you Money	How do I write a demand letter? · When do I go to court?

Legal Help from a Lawyer	Lawyer Referral and Access Pro Bono · When should I speak to the lawyer? · How should I prepare for meeting with a lawyer? · How do I collect my money if the judge decides in my favour?

Problems with Debt	Where do I start? · What do I put in my budget? · What can the Credit Counseling Society do to help me? · How do I contact my creditors and what do I say? · Protecting debtors

Helpful Information and Links	Helpful Information and Links

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