Steps to Take regarding Public Complaints (5:III)

LSLAP Manual
This page is from the Law Students Legal Advice Program‎ Manual. See the full contents.
LSLAP Manual
Introduction
Chapters
1. Criminal Law · I. Introduction · II. Governing Legislation and Resources · III. Etiquette · IV. Criminal Charges · V. Substantive Law · VI. Resolving Prior to Trial · VII. Pleading Not Guilty/Trial · VIII. Other Issues · IX. Charter of Rights and Freedoms · X. LSLAP Policies · XI. Information for LSLAP Students · XII. Etiquette for Law Students · XIII. Practice Recommendations · Appendix A: Initial Sentencing Position · Appendix B: Diversion Application · Appendix C: Sentencing Hearing · Appendix D: Trial Books · Appendix E: Glossary
2. Youth Justice · I. Introduction · II. Governing Legislation and Resources · III. Youth Criminal Justice Act · IV. Youth Justice (British Columbia) Act · Appendix A: Glossary
3. Family Law · I. Introduction · II. Governing Legislation and Resources · III. Marriage · IV. Divorce · V. Uncontested Divorce · VI. Simple Divorce Procedure · VII. Alternatives to Divorce · VIII. Assets · IX. Spousal and Child Support · X. Interjurisdictional Support Orders · XI. Custody, Guardianship, and Access · XII. Children and the Law · XIII. Adoption · XIV. Name Changes · XV. Court Procedures · Appendix A: Glossary
4. Victims · I. Introduction · II. Governing Legislation and Resources · III. Avenues to Address Crime · IV. Victims of Violence in Relationships · V. Seniors and Others with Disabilities · VI. Victims of Human Trafficking · VII. Referrals and Follow-up
5. Public Complaints · I. Introduction · II. Governing Legislation and Resources · III. Steps to Take · IV. Privacy or Access to Information · V. Complaints against the Police · VI. Complaints against Security Guards · VII. The Right to Vote · VIII. Complaints regarding UBC · IX. Complaints regarding SFU · X. Complaints against Doctors · XI. Complaints against Lawyers · Appendix A: Glossary · Appendix B: Sample Notice Letter
6. Human Rights · I. Introduction · II. Governing Legislation and Resources · III. BC Human Rights Code · IV. Canadian Human Rights Act · V. BC Civil Rights Protection Act · VI. Rights of the Child · VII. LSLAP's Role
7. Workers' Compensation · I. Introduction · II. Governing Legislation and Resources · III. Limitation Periods · IV. Compensation Claims · V. Occupational Diseases · VI. Claim Benefits · VII. Appeals · VIII. Health and Safety Regulations · IX. Assessments of Employers · X. Fair Practices Officer · XI. LSLAP's Role · Appendix A: Abbreviations · Appendix B: Referrals · Appendix C: Resources · Appendix D: Claims Process · Appendix E: Checklist for Interviews · Appendix F: Checklist for Appeals · Appendix G: Sample Authorization Form
8. Employment Insurance · I. Introduction · II. Governing Legislation and Resources · III. Qualifying for EI · IV. Types of Benefits · V. Benefit Period · VI. Quantifying Benefits · VII. Benefit Entitlement · VIII. Penalties, Violations, and Offences · IX. Keeping Out of Trouble · X. Timing for Reporting · XI. Overpayment and Collections · XII. Reconsideration · XIII. Social Security Tribunal · XIV. Appeals · XV. Payment Pending Appeal · XVI. Judicial Review · XVII. Authorization for Representatives · Appendix A: Initial Application Checklist
9. Employment Law · I. Introduction · II. Governing Legislation and Resources · III. Checklist · IV. Preliminary Matters · V. Employment Issues · VI. Remedies · VII. Strategies and Tips · Appendix A: Glossary
10. Creditors and Debtors · I. Introduction · II. Governing Legislation and Resources · III. Creditors' Remedies · IV. Debtors' Options · V. Dealing with Debt · Appendix A: Relevant Forms · Appendix B: Examination Checklist
11. Consumer Protection · I. Introduction · II. Governing Legislation and Resources · III. Contracts for Sale of Goods · IV. Consumer Protection · V. Direct Sales · VI. Conditional Sales Contracts · VII. Motor Dealer Act · VIII. Miscellaneous · IX. Consumer Transactions
12. Auto Insurance (ICBC) · I. Introduction · II. Governing Legislation and Resources · III. Compulsory Coverage · IV. Optional Insurance · V. Personal Injury Claims · VI. Out-of-Province
13. Motor Vehicle Law · I. Introduction · II. Governing Legislation and Resources · III. At the Roadside · IV. Duties after a Collision · V. Violation Tickets · VI. Provincial Offences · VII. Vehicle Impoundment · VIII. Superintendent · IX. Drugs and Alcohol · X. Federal Offences · XI. Driving While Prohibited · XII. ICBC Breaches · XIII. Bicycles · XIV. LSLAP Program Information · Appendix A: Examples of Penalty
14. Mental Health Law · I. Introduction · II. Governing Legislation and Resources · III. Theory and Approach · IV. Legal Rights · V. Patient Admission · VI. Voluntarily Admitted · VII. Involuntarily Admitted · VIII. Criminal Code · IX. Complaints · X. References · Appendix A: Second Opinion · Appendix B: Near Relative
15. Guardianship · I. Introduction · II. Governing Legislation and Resources · III. Overview · IV. Power of Attorney · V. Representation Agreements · VI. Advance Directives · VII. Committeeship · VIII. Adult Abuse · Appendix A: EPOA · Appendix B: Notice of Revocation
16A. Wills and Planning · I. Introduction · II. Governing Legislation and Resources · III. Making and Executing · IV. Mistakes and Alterations · V. Revocation · VI. Will Variation Claims · VII. Intestacy · VIII. Property · IX. First Nations and Wills · X. Health Care Decisions · XI. LSLAP File Administration Policy · Appendix A: Questionnaire · Appendix B: Checklist · Appendix C: Glossary
16B. Probate and Administration · I. Introduction · II. Duties of a Personal Representative · III. Taxation: RRSP & RRIF & TFSA · IV. LSLAP File Administration Policy · Appendix A: Glossary
17. Citizenship · I. Introduction · II. Governing Legislation and Resources · III. Who is a Canadian Citizen? · IV. Advantages & Responsibilities · V. Citizenship Grants · VI. Applying for Citizenship Grant · VII. Loss of Citizenship · VIII. Proof · IX. Search of Citizenship Record · X. Referrals
18. Immigration · I. Introduction · II. Main Sources · III. Players · IV. Categories of Persons · V. PR Application · VI. IRB · VII. Loss of PR · VIII. Removal Orders · IX. Appeals · X. Offences · XI. Issues at Sentencing · XII. Contacts
19. Landlord and Tenant Rights · I. Introduction · II. RTA Coverage · III. Tenancy Agreements · IV. Moving in · V. Security Deposits · VI. Repair and Service · VII. Rent Increase · VIII. Tenant's Rights · IX. Subletting and Assignment · X. Termination/Eviction · XI. Dispute Resolution · XII. Common Law · XIII. Strata Law · XIV. Assisted Living · XV. Commercial Tenancies · XVI. Mobile Homes · XVII. Income Assistance · XVIII. Illegal Suites · XIX. Forms · XX. Governing Legislation and Resources
20. Small Claims · I. Introduction · II. Governing Legislation and Resources · III. Do You Have a Claim? · IV. Choosing the Proper Forum · V. Starting a Claim · VI. Responding to a Claim · VII. Default Order · VIII. How a Claim Proceeds · IX. Pre-Trial · X. Mediation · XI. Settlement Conferences · XII. Trial/Pre-Trial Conferences · XIII. Trial Preparation · XIV. Trials · XV. Costs and Penalties · XVI. Appeals · XVII. Enforcement of a Judgement · Appendix A: Registries · Appendix B: Demand Letter · Appendix C: Notice of Claim · Appendix D: Reply to Claim · Appendix E: Glossary · Appendix F: Limitation Periods · Appendix G: Causes of Action · Appendix H: Court Fees · Appendix I: Tribunal Fees · Appendix J: Settlement Conference · Appendix K: Payment Hearing · Appendix L: Appeal · Appendix M: LSLAP Administrative Policy
21. Welfare Law · I. Introduction · II. Governing Legislation and Resources · III. Eligibility · IV. Special Situations · V. Eligibility Factors · VI. Hardship Assistance · VII. Overpayments and Fraud · VIII. Payment Issues · IX. Additional Benefits · X. Health Supplements · XI. Appeals
22. Referrals · I. General · II. Family Law · III. Residential Tenancy · IV. Human Rights · V. Wills & Estates · VI. Immigration & Refugee · VII. Disability · VIII. Employment · IX. Debt · X. Aboriginal · XI. Police Complaints · XII. Chinese Language · XIII. Others
v • d • e

LSLAP Manual

Introduction

Acknowledgements

Chapters 1-7
Criminal Law · Youth Justice · Family Law · Victims · Public Complaints · Human Rights · Workers Compensation

Chapter One: Criminal Law	I. Introduction · II. Governing Legislation and Resources · III. Etiquette · IV. Criminal Charges · V. Substantive Law · VI. Resolving Prior to Trial · VII. Pleading Not Guilty/Trial · VIII. Other Issues · IX. Charter of Rights and Freedoms · X. LSLAP Policies · XI. Information for LSLAP Students · XII. Etiquette for Law Students · XIII. Practice Recommendations · Appendix A: Initial Sentencing Position · Appendix B: Diversion Application · Appendix C: Sentencing Hearing · Appendix D: Trial Books · Appendix E: Glossary

Chapter Two: Youth Justice	I. Introduction · II. Governing Legislation and Resources · III. Youth Criminal Justice Act · IV. Youth Justice (British Columbia) Act · Appendix A: Glossary

Chapter Three: Family Law	I. Introduction · II. Governing Legislation and Resources · III. Marriage · IV. Divorce · V. Uncontested Divorce · VI. Simple Divorce Procedure · VII. Alternatives to Divorce · VIII. Assets · IX. Spousal and Child Support · X. Interjurisdictional Support Orders · XI. Custody, Guardianship, and Access · XII. Children and the Law · XIII. Adoption · XIV. Name Changes · XV. Court Procedures · Appendix A: Glossary

Chapter Four: Victims	I. Introduction · II. Governing Legislation and Resources · III. Avenues to Address Crime · IV. Victims of Violence in Relationships · V. Seniors and Others with Disabilities · VI. Victims of Human Trafficking · VII. Referrals and Follow-up

Chapter Five: Public Complaints	I. Introduction · II. Governing Legislation and Resources · III. Steps to Take · IV. Privacy or Access to Information · V. Complaints against the Police · VI. Complaints against Security Guards · VII. The Right to Vote · VIII. Complaints regarding UBC · IX. Complaints regarding SFU · X. Complaints against Doctors · XI. Complaints against Lawyers · Appendix A: Glossary · Appendix B: Sample Notice Letter

Chapter Six: Human Rights	I. Introduction · II. Governing Legislation and Resources · III. BC Human Rights Code · IV. Canadian Human Rights Act · V. BC Civil Rights Protection Act · VI. Rights of the Child · VII. LSLAP's Role

Chapter Seven: Workers' Compensation	I. Introduction · II. Governing Legislation and Resources · III. Limitation Periods · IV. Compensation Claims · V. Occupational Diseases · VI. Claim Benefits · VII. Appeals · VIII. Health and Safety Regulations · IX. Assessments of Employers · X. Fair Practices Officer · XI. LSLAP's Role · Appendix A: Abbreviations · Appendix B: Referrals · Appendix C: Resources · Appendix D: Claims Process · Appendix E: Checklist for Interviews · Appendix F: Checklist for Appeals · Appendix G: Sample Authorization Form

Chapters 8-14
Employment Insurance · Employment Law · Creditors and Debtors · Consumer Protection · Auto Insurance (ICBC) · Motor Vehicle Law · Mental Health Law

Chapter Eight: Employment Insurance	I. Introduction · II. Governing Legislation and Resources · III. Qualifying for EI · IV. Types of Benefits · V. Benefit Period · VI. Quantifying Benefits · VII. Benefit Entitlement · VIII. Penalties, Violations, and Offences · IX. Keeping Out of Trouble · X. Timing for Reporting · XI. Overpayment and Collections · XII. Reconsideration · XIII. Social Security Tribunal · XIV. Appeals · XV. Payment Pending Appeal · XVI. Judicial Review · XVII. Authorization for Representatives · Appendix A: Initial Application Checklist

Chapter Nine: Employment Law	I. Introduction · II. Governing Legislation and Resources · III. Checklist · IV. Preliminary Matters · V. Employment Issues · VI. Remedies · VII. Strategies and Tips · Appendix A: Glossary

Chapter Ten: Creditors and Debtors	I. Introduction · II. Governing Legislation and Resources · III. Creditors' Remedies · IV. Debtors' Options · V. Dealing with Debt · Appendix A: Relevant Forms · Appendix B: Examination Checklist

Chapter Eleven: Consumer Protection	I. Introduction · II. Governing Legislation and Resources · III. Contracts for Sale of Goods · IV. Consumer Protection · V. Direct Sales · VI. Conditional Sales Contracts · VII. Motor Dealer Act · VIII. Miscellaneous · IX. Consumer Transactions

Chapter Twelve: Auto Insurance (ICBC)	I. Introduction · II. Governing Legislation and Resources · III. Compulsory Coverage · IV. Optional Insurance · V. Personal Injury Claims · VI. Out-of-Province

Chapter Thirteen: Motor Vehicle Law	I. Introduction · II. Governing Legislation and Resources · III. At the Roadside · IV. Duties after a Collision · V. Violation Tickets · VI. Provincial Offences · VII. Vehicle Impoundment · VIII. Superintendent · IX. Drugs and Alcohol · X. Federal Offences · XI. ICBC Breaches · XII. Bicycles · XIII. LSLAP Program Information · Appendix A: Examples of Penalty

Chapter Fourteen: Mental Health Law	I. Introduction · II. Governing Legislation and Resources · III. Theory and Approach · IV. Legal Rights · V. Patient Admission · VI. Voluntarily Admitted · VII. Involuntarily Admitted · VIII. Criminal Code · IX. Complaints · X. References · Appendix A: Second Opinion · Appendix B: Near Relative

Chapters 15-22
Guardianship · Wills and Estates · Citizenship · Immigration · Landlord and Tenant Rights · Small Claims · Welfare Law · Referrals

Chapter Fifteen: Guardianship	I. Introduction · II. Governing Legislation and Resources · III. Overview · IV. Power of Attorney · V. Representation Agreements · VI. Advance Directives · VII. Committeeship · VIII. Adult Abuse · Appendix A: EPOA · Appendix B: Adult Abuse and Neglect Decision Tree

Chapter Sixteen A: Wills and Estate Planning	I. Introduction · II. Governing Legislation and Resources · III. Making and Executing · IV. Mistakes and Alterations · V. Revocation · VI. Will Variation Claims · VII. Intestacy · VIII. Property · IX. First Nations and Wills · X. Health Care Decisions · XI. LSLAP File Administration Policy · Appendix A: Will Instructions Questionnaire · Appendix B: Will Drafting and Execution Checklist · Appendix C: Glossary

Chapter Sixteen B: Probate and Estate Administration	I. Introduction · II. Duties of a Personal Representative · III. Taxation: RRSP & RRIF & TFSA · IV. LSLAP File Administration Policy · Appendix A: Glossary

Chapter Seventeen: Citizenship	I. Introduction · II. Governing Legislation and Resources · III. Who is a Canadian Citizen? · IV. Advantages & Responsibilities · V. Citizenship Grants · VI. Applying for Citizenship Grant · VII. Loss of Citizenship · VIII. Proof · IX. Search of Citizenship Record · X. Referrals

Chapter Eighteen: Immigration	I. Introduction · II. Main Sources · III. Players · IV. Categories of Persons · V. PR Application · VI. IRB · VII. Loss of PR · VIII. Removal Orders · IX. Appeals · X. Offences · XI. Issues at Sentencing · XII. Contacts

Chapter Nineteen: Landlord and Tenant Rights	I. Introduction · II. RTA Coverage · III. Tenancy Agreements · IV. Moving in · V. Security Deposits · VI. Repair and Service · VII. Rent Increase · VIII. Tenant's Rights · IX. Subletting and Assignment · X. Termination/Eviction · XI. Dispute Resolution · XII. Common Law · XIII. Strata Law · XIV. Assisted Living · XV. Commercial Tenancies · XVI. Mobile Homes · XVII. Income Assistance · XVIII. Illegal Suites · XIX. Forms · XX. Governing Legislation and Resources

Chapter Twenty: Small Claims	I. Introduction · II. Governing Legislation and Resources · III. Do You Have a Claim? · IV. Choosing the Proper Forum · V. Starting a Claim · VI. Responding to a Claim · VII. Default Order · VIII. How a Claim Proceeds · IX. Pre-Trial · X. Mediation · XI. Settlement Conferences · XII. Trial/Pre-Trial Conferences · XIII. Trial Preparation · XIV. Trials · XV. Costs and Penalties · XVI. Appeals · XVII. Enforcement of a Judgement · Appendix A: Registries · Appendix B: Demand Letter · Appendix C: Notice of Claim · Appendix D: Reply to Claim · Appendix E: Glossary · Appendix F: Limitation Periods · Appendix G: Causes of Action · Appendix H: Court Fees · Appendix I: Tribunal Fees · Appendix J: Settlement Conference · Appendix K: Payment Hearing · Appendix L: Appeal · Appendix M: Administration Policy

Chapter Twenty One: Welfare Law	I. Introduction · II. Governing Legislation and Resources · III. Eligibility · IV. Special Situations · V. Eligibility Factors · VI. Hardship Assistance · VII. Overpayments and Fraud · VIII. Payment Issues · IX. Additional Benefits · X. Health Supplements · XI. Appeals

Chapter Twenty Two: Referrals	I. General · II. Family Law · III. Residential Tenancy · IV. Human Rights · V. Wills & Estates · VI. Immigration & Refugee · VII. Disability · VIII. Employment · IX. Debt · X. Aboriginal · XI. Police Complaints · XII. Chinese Language · XIII. Others

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Steps to Take regarding Public Complaints (5:III)

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