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v • d • e Consumer Law Essentials

Making a Purchase	The seller must not mislead you · The seller must not act unfairly towards you · You are protected by the legal warranty · You can change your mind (for some purchases)

Hiring Someone	Your legal rights · Getting a written contract

Making a Contract	How a contract is created · Who can make a contract · The contract itself

Preventing Consumer Problems	Do your research · Negotiate with confidence · Have a contract · Read and understand any contract · Don't rush the decision

If There Are Consumer Problems	Understand your legal rights · Step 1. Decide what outcome you are seeking · Step 2.Collect your information · Step 3. Contact the other party · Step 4. Send a complaint letter · Step 5. Contact a consumer protection agency · Step 6. Consider legal action

Resources	Where to Get Help · Glossary

About	About Consumer Law Essentials · About People's Law School

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