Consumer Law Essentials

Consumer Law Essentials from People's Law School describes how to protect yourself when you buy something or hire someone to perform a service. Learn your rights for common consumer purchases and contracts, and steps you can take when something goes wrong.

Cover of Consumer Law Essentials

Contents

• Introduction

• Making a Purchase
  • The seller must not mislead you · The seller must not act unfairly towards you · You are protected by the legal warranty · You can change your mind (for some purchases)

• Hiring Someone
  • Your legal rights · Getting a written contract

• Making a Contract
  • How a contract is created · Who can make a contract · The contract itself

• Preventing Problems
  • 1. Do your research · 2. Negotiate with confidence · 3. Have a contract · 4. Read and understand any contract · 5. Don't rush the decision

• If There Are Problems
  • Understand your legal rights · Step 1. Decide what outcome you are seeking · Step 2. Collect your information · Step 3. Contact the other party · Step 4. Send a complaint letter · Step 5. Contact a consumer protection agency · Step 6. Consider legal action

• Resources
  • Where to Get Help · Glossary

About

Copyright

Consumer Law Essentials © People’s Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence.

Disclaimer

At People's Law School, we believe accurate, plain English information can help people take action to work out their legal problems. This resource explains in a general way the law that applies in British Columbia, Canada. It is not intended as legal advice. Legal advice applies the law to an individual's specific situation. If you want assurance that any information is appropriate to your specific situation, or recommendations on next steps with a specific legal problem, please contact a legal professional. Some sources of legal help are highlighted in the Where to Get Help section.

About People's Law School

People's Law School is a non-profit society in British Columbia providing free education and information on the legal problems of daily life. See more titles from People's Law School.

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