*People living in accommodations owned or operated by educational institutions if the institution provides the accommodation to its students; people *people staying at emergency shelters and transitional housing; and people *people covered by the ''Community Care Facility Act'', SBC 2002, c 75; the ''Continuing Care Act'', SBC 1996, c 70; the ''Hospital Act'', RSBC 1996, c 200; or the ''Mental Health Act'', RSBC 1996, c 288.  === 9.Residential Tenancy Branch Information Line Call === *Call the Residential Tenancy Branch information line (604-660-1020 or 1-800-665-8779) if you are unsure whether the rental units come under the RTA.  == C.Discrimination A gainst Against Tenants == Although poverty is not a protected ground, a landlord must not discriminate against a (prospective) tenant based on a lawful source of income, such as Income Assistance or similar benefits. The remedy is a complaint under s 21 of the B.C. ''Human Rights Code'', RSBC 1996, c. 210 [HRC]. Section 10(1) of the HRC also prohibits a person from denying tenancy or from discriminating with respect to a term of the tenancy against a person or class of persons because of their race, sexual orientation, colour, ancestry, place of origin, religion, marital status, physical or mental disability, or sex. Note also, that pets are not covered under discrimination rules. See [[Chapter 19: Human Rights ]] for more information.  There are two exceptions: 1.Shared Accommodations