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When assisting a debtor with a harassment allegation, gather and confirm all information on the financial circumstances of the client, including income and expenses, assets and debts, and future prospects for changes in income. For the specific creditor involved, confirm basic details such as name and address.
Obtain sufficient detail to assess the debtor’s liability and the amount the creditor claims is owed. Consider, for example, if the debtor has a defence to the claim if they were sued for the debt (see the sections on [[Contract Defences and ]] and the [[Debtor’s Options for Getting Out of Debt]]).
It may be useful to have the debtor prepare a written account (with details of the number of times and content) of any contact the creditor has made. You could advise the debtor to keep a record of future unwanted contact as well, though reasonably quick action to solve the problem may ensure an end to such contact.