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{{Tenant Survival Guide TOC}}
''Do'DO:' prepare well for a hearing and make sure you submit all your evidence on time. ''Don't'' show up late or miss a seek help when going through the dispute resolution process. Ask a friend, family member, or legal advocate for assistance with gathering evidence, submitting your application, serving documents, and participating in the hearing altogether. You may not get another chance.
[[File:Dispute resolution for tenants.png | right | frame | link===Time limits===]]
===Filling out the application formResidential Tenancy Branch early intervention===
You must fill out a form called [http://www.rto.gov.bc.ca/documents/RTB-12-T.pdf Tenant’s Application for Dispute Resolution], or apply online. When you are applying for dispute resolution, you are can contact the "applicant" Residential Tenancy Branch and request that an Information Officer call your landlord is the "respondent." *You must write the address of your place where you had the problem.*You need the legal name and explain the address of the owner of the property if you are making a monetary claimlaw. If you don't know who the owner is, you can do a title search to find out. For information on how to do this, see TRAC's website- [http://tenants.bc.ca/Finding-out-who-my-landlord-is/ Finding Out Who My Landlord Is]. You can name the manager or property manager if your application is Some landlords will be more likely to resolve behave once a dispute not related to money. *You need to check off government employee has outlined the box on the second page of the form that best describes why you are applying potential consequences for dispute resolution. The arbitrator will only deal with sections of the law that you write down on the form.*If you paid the $100 filing fee, check off the box that says you want to recover the cost of the filing fee from your landlord.*Include copies of evidence you will use in the hearing with the application. You can also provide it later, as long as you give copies to the landlord and arbitrator as soon as possible, or at least 14 calendar days before the hearingtheir illegal behaviour.
===Serving notice to your landlord=Applying for dispute resolution==
== How to prepare for a hearing == You can represent yourself at the hearing. You need to present evidence to the arbitrator to tell Naming your side of the story. Your landlord can also present evidence. The arbitrator will make a final decision based on this evidence, so it’s important to prepare your case well and have all your evidence with you. The hearings usually last no longer than one hour from start to finish so it is important that you are organized and that you stay on topic.===
===Getting organizedServing notice to your landlord===
A group of tenants facing related issues can ask the RTB to join their applications together and hold one dispute resolution hearing for everyone. If your hearing is held over the telephoneRTB agrees to this, your witnesses can participate. Give the names and phone numbers of your witnesses lead tenant will be required to attend the Residential Tenancy Branch before hearing, while the hearing. Make sure you talk to your witnesses before other tenants will have the hearing. They need to know what questions you are going option to ask themattend. And you need to know what answers they are going to give!
== During the hearing =Deadlines to submit evidence===
===Don't be late!Connecting to the conference call===
Dispute resolution hearings can be very briefare almost always held over the phone. If When you're lateapply for dispute resolution, they you will be given a hearing package with instructions on how to connect to the conference call. Make sure to keep these instructions in a safe place and have them ready for the start of your hearing. It is always a good idea to connect to the conference call early, so that you have time to address any potential technical issues before the hearing without starts. If youare unable to connect to the conference call due to matters outside of your control, you may have to submit an [https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/forms/rtb2.pdf Application for Review Consideration].
== Conference call hearings =Start of the hearing===
== Review =End of a dispute resolution decision the hearing===
===Reasons for review=Collecting money from your landlord==
===Where do I apply?=Reviewing a dispute resolution hearing decision==
===Time limitsResidential Tenancy Branch Review Consideration===
You need can ask the Residential Tenancy Branch (RTB) to apply for review a review:*within 2 days of the date decision that you received an arbitrator's decision for early termination or an order of possession, or an order regarding assigning or subletting a tenancy, or have lost. This is not a landlord's notice chance to end a tenancy for nonsimply re-payment of rentargue your case,*within 5 days as reviews are only granted in limited circumstances. [i Section 79(2)] of the date you received ''RTA'' lists three situations where the RTB may accept an arbitrator's decision [https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/forms/rtb2.pdf Application for a repair, or for a notice Review Consideration]:# A person was unable to end attend the tenancy,hearing for reasons unanticipated and beyond their control. *within 15 days # There is new evidence that was not available at the time of the date you receive an arbitrator's hearing, and would have influenced the original decision for any .# The other type of dispute resolution hearingparty intentionally used fraud to get the outcome they desired.
==Legislation and links==