You can apply for a dispute resolution review at the Residential Tenancy Branch. There are Branch offices in Burnaby, Victoria, and Kelowna. If there is no office in your area, you can apply through the Government Agent, or Service BC Centre close to where you live (look in the blue pages Blue Pages of the phone book, under "Government of BC" or go to the [http://www.servicebc.gov.bc.ca/ Service BC website].