If you have a problem with your landlord, you may be able to resolve the matter by talking to him or her. If you cannot work it out on your own you can <span class="noglossary">access </span> dispute resolution services through the Residential Tenancy Branch. A dispute resolution hearing is a bit like a court. You ask a Dispute Resolution Officer (DRO) to make a decision based on the law. You would need to have evidence in support of your argument.

A dispute resolution hearing can be held on the phone or in person. The (DRO) makes a decision. You and the landlord must obey the decision.

To find out more about dispute resolution, see the Tenant Survival Guide, a free publication of the Tenant Resource & Advisory Centre (TRAC), available online and in print. Contact details are in the [[Find Out More - Renting a home in Learning about the Law|Find Out More]] section at the end of this booklet.