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→Step 3: Let the company know you have a problem
They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to.
The Canadian Consumer Information Gateway has a Complaint Roadmap, an information tool that provides a step-by-step approach to help you present your complaint to a business. The Roadmap includes a sample complaint letter that you can use to develop your letter. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "Complaint Roadmap.".
==Steps to make a complaint==