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Difference between revisions of "Making a Purchase"

From Clicklaw Wikibooks
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===Step 1: Collect the information===
===Step 1: Collect the information===
[[File:ConsumerLawGuidePage3.jpg| right | frame | link=| <span style="font-size:60%;">Copyright www.shutterstock.com</span>]]


For example:
For example:
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** when you first noticed the problem, and
** when you first noticed the problem, and
** how long you have had the goods, or if you have not had the goods at all, when you were supposed to receive them?
** how long you have had the goods, or if you have not had the goods at all, when you were supposed to receive them?
[[File:ConsumerLawGuidePage3.jpg| right | frame | link=| <span style="font-size:60%;">Copyright www.shutterstock.com</span>]]


===Step 2: Be ready to keep notes on what happens===
===Step 2: Be ready to keep notes on what happens===
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===Step 3: Let the company know you have a problem===
===Step 3: Let the company know you have a problem===


{{#ev:youtube|Nnje0OzRf14&list=PL85-ey03yaql5gWPrZdhT-3sAPVOKmIfI|400|left}}
{{#ev:youtube|Nnje0OzRf14|400|left}}


The first step is to find the right person to talk to about the problem. You may <span class="noglossary">contact</span> the store or company in person or you may make a phone call. Have your information with you. You could start with something like this:
The first step is to find the right person to talk to about the problem. You may <span class="noglossary">contact</span> the store or company in person or you may make a phone call. Have your information with you. You could start with something like this:
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