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→Chapter Five - Rights, Remedies and Problem Resolution
*'''[[B. The Basic Recourse Process under CCALA|B. The Basic Recourse Process under CCALA]]
**[[Rights, Remedies and Problem Resolution: B. The Basic Recourse Process under CCALA#Concerns about Raising Concerns|Concerns about Raising Concerns]]{{·}}[[Rights, Remedies and Problem Resolution: B. The Basic Recourse Process under CCALA#Reporting Protections|Reporting Protections]]{{·}}[[Rights, Remedies and Problem Resolution: B. The Basic Recourse Process under CCALA#Threats of Being Sued|Threats of Being Sued]]
*'''[[C. Starting Points for Problem Resolution in Residential Care|C. Starting Points for Problem Resolution]]
**[[Rights, Remedies and C. Starting Points for Problem Resolution: in Residential Care#Residents Rights|Residents Rights]]{{·}}[[Rights, Remedies and C. Starting Points for Problem Resolution: in Residential Care#Family and Resident Councils|Family and Resident Councils]]
*'''[[D. Operator Responsibilities and Legal Issues and Residential Care|D. Operator Responsibilities]]
*'''[[E. Directing Concerns to Health Authorities and Legal Issues and Residential Care|Directing Concerns to Health Authorities]]**[[Rights, Remedies E. Directing Concerns to Health Authorities and Problem Resolution: Legal Issues and Residential Care#Patient Care Quality Office|Patient Care Quality Office]]{{·}}[[Rights, Remedies E. Directing Concerns to Health Authorities and Problem Resolution: Legal Issues and Residential Care#Community Care Licensing Offices|Community Care Licensing Offices]]{{·}}[[Rights, Remedies E. Directing Concerns to Health Authorities and Legal Issues and Problem Resolution: Residential Care#Local Ethics Committees|Local Ethics Committees]]{{·}}[[Rights, Remedies E. Directing Concerns to Health Authorities and Problem Resolution: Legal Issues and Residential Care#BC Care Aide & and Community Health Worker Registry|BC Care Aide & and Community Health Worker Registry]]{{·}}[[Rights, Remedies E. Directing Concerns to Health Authorities and Problem Resolution: Legal Issues and Residential Care#Directing Concerns to External Bodies|Directing Concerns to External Bodies]]{{·}}[[Rights, Remedies E. Directing Concerns to Health Authorities and Problem Resolution:Legal Issues and Residential Care#Directing Concerns to Review Boards|Directing Concerns to Review Boards]]{{·}}[[E. Directing Concerns to Health Authorities and Legal Issues and Residential Care#Addressing Systemic Concerns: BC Seniors Advocate|Addressing Systemic Concerns: BC Seniors Advocate]]
=== Chapter Six - Consent and Capacity ===