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Difference between revisions of "The Need for Effective Remedies and Problem Resolution in Residential Care"
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The Need for Effective Remedies and Problem Resolution in Residential Care (view source)
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[[File:Happy old man.jpg | left | frame | link=| <span style="font-size:60%;">Copyright www.shutterstock.com</span>]] | [[File:Happy old man.jpg | left | frame | link=| <span style="font-size:60%;">Copyright www.shutterstock.com</span>]] | ||
:''Even in the best homes, there are bound to be complaints. If residents or their loved ones know how to complain and have their issues resolved, they are more likely to be happy with the care at the home than if they have difficulties in resolving the problem. | :''Even in the best homes, there are bound to be complaints. If residents or their loved ones know how to complain and have their issues resolved, they are more likely to be happy with the care at the home than if they have difficulties in resolving the problem.'' | ||
::- Jane Meadus, Institutional lawyer, ACE | ::- Jane Meadus, Institutional lawyer, ACE([[Chapter Five Legal Issues in Residential Care References|1]]) | ||
This chapter identifies some of the legally recognized mechanisms available to address concerns or complaints in residential care facilities. These include residents’ rights statements, resident or family councils, the internal dispute resolution mechanisms for care facilities, as well as the tier of external processes within health systems and law to resolve problems. It highlights the scope of and barriers within the mechanisms, as well as existing protections or safeguards for the resident and others when reporting concerns. | This chapter identifies some of the legally recognized mechanisms available to address concerns or complaints in residential care facilities. These include residents’ rights statements, resident or family councils, the internal dispute resolution mechanisms for care facilities, as well as the tier of external processes within health systems and law to resolve problems. It highlights the scope of and barriers within the mechanisms, as well as existing protections or safeguards for the resident and others when reporting concerns. | ||
