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Difference between revisions of "Making a Purchase"
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{{Consumer Law Guide TOC}} Suppose you bought something and you are not satisfied with it. What can you do? You have the right to make a complaint when something that you bought: | {{Consumer Law Guide TOC}} | ||
Suppose you bought something and you are not satisfied with it. What can you do? You have the right to make a complaint when something that you bought: | |||
* did not do what it said it would do, | * did not do what it said it would do, | ||
* was not of satisfactory quality, or | * was not of satisfactory quality, or | ||
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===Step 1: Collect the information=== | ===Step 1: Collect the information=== | ||
For example: | For example: | ||
* Prepare a description of the goods you bought. This can include anything the seller said to you about the '''goods''', anything the seller advertised, or anything the seller gave you in writing. | * Prepare a description of the goods you bought. This can include anything the seller said to you about the '''goods''', anything the seller advertised, or anything the seller gave you in writing. | ||
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* '''Who''' did you talk to? (ask for the person's name or title - sales clerk, manager, etc.) | * '''Who''' did you talk to? (ask for the person's name or title - sales clerk, manager, etc.) | ||
* '''When''' did you talk to them? | * '''When''' did you talk to them? | ||
* '''What''' did you tell them: | * '''What''' did you tell them: | ||
**about the problem and | **about the problem and | ||
**about what you want them to do? | **about what you want them to do? | ||
* '''What''' did they say to you? | * '''What''' did they say to you? | ||
* '''What''' was the next step that: | |||
* '''What''' was the next step that: | **you said you would take? or | ||
**you said you would take? or | |||
**they said they would take? | **they said they would take? | ||
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===Step 3: Let the company know you have a problem=== | ===Step 3: Let the company know you have a problem=== | ||
The first step is to find the right person to talk to about the problem. You may contact the store or company in person or you may make a phone call.Have your information with you.You could start with something like this: | The first step is to find the right person to talk to about the problem. You may contact the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | ||
<blockquote>''My name is __________ I would like to make a complaint about the product I bought from your company. | <blockquote>''My name is __________ I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | ||
They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to. The Canadian Consumer Association has an online complaint program, called the Complaint Courier. This is a program where you describe your complaint and the computer makes up a complaint letter in English. Visit [http://www.consumerinformation.ca www.consumerinformation.ca and look under "File a Complaint". | They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to. The Canadian Consumer Association has an online complaint program, called the Complaint Courier. This is a program where you describe your complaint and the computer makes up a complaint letter in English. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "File a Complaint". | ||
{{Consumer Law Guide Navbox}} | {{Consumer Law Guide Navbox}} | ||
