3,220
edits
Difference between revisions of "Making a Purchase"
From Clicklaw Wikibooks
→Step 3: Let the company know you have a problem
| Line 40: | Line 40: | ||
The first step is to find the right person to talk to about the problem. You may contact the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | The first step is to find the right person to talk to about the problem. You may contact the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | ||
<blockquote>''My name is __________ I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | <blockquote>''My name is __________. I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | ||
They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to. The Canadian Consumer Association has an online complaint program, called the Complaint Courier. This is a program where you describe your complaint and the computer makes up a complaint letter in English. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "File a Complaint". | They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to. The Canadian Consumer Association has an online complaint program, called the Complaint Courier. This is a program where you describe your complaint and the computer makes up a complaint letter in English. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "File a Complaint". | ||
