Difference between revisions of "Common Care Issues when Living in Residential Care"

Family may experience considerable frustration when they have been dealing with a long-standing problem, then hear an operator or representative from the local health authority state that “this is the first we have heard of the problem. “Lack of time, inadequate problem solving skills, poor internal communication lines, lack of appropriately trained staff and inadequate dispute resolution processes can exacerbate common communication gaps in residential care. This eventually leads some family or friends to feel any effort is futile. In other cases, they begin responding in a negative manner, with situations becoming increasingly confrontational and adversarial. If situations  deteriorate, even the skills commonly promoted as good advocacy (e.g. good note taking about the  “who, what, when  and where” of concerns, tape recordings can become perceived by the operator or authority as a sign this family member or representative is “trouble”).