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Changes
→Addressing abuse or neglect when it happens
The response to the abuse or neglect situation will depend on the type of harm and who was involved. The operator has a responsibility to investigate the allegation or the known situation. Staff if involved may be suspended, with or without pay during the investigation and in some cases may be fired, although if unionized, they may grieve the response. If a matter is a crime, facility operators are expected to call the police.
Abuse or neglect situations involving care aides that the care facility operators find are supported by the evidence, are expected to be reported to the BC Care Aide & Community Health Worker Registry to be further investigated (Note : While operators cannot be compelled to report to the Registry, a duty to report is part of the contractual responsibilities of publicly funded operators to the Ministry of Health or health authority, see: http://www.cachwr.bc.ca/About-the-Registry/Employer-FAQ.aspx). That report to the Registry is to be made with seven days of the suspected staff member being suspended or terminated, pending investigation. (For more information on the process see Chapter Three “Rights, Remedies and Problem Resolution”).
If the incident is considered well founded, the care aide worker may be de-registered, which prevents will prevent him or her from working in publicly funded care facilities in the province. Care aides cannot be de-registered for general competence issues.
===Video-surveillance and abuse or neglect===