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** if you have not had the goods at all, when you were supposed to receive them? | ** if you have not had the goods at all, when you were supposed to receive them? | ||
[[File:ConsumerLawGuidePage3.jpg|thumb| | [[File:ConsumerLawGuidePage3.jpg|thumb|200px|right|link=]] | ||
===Step 2: Be ready to keep notes on what happens=== | ===Step 2: Be ready to keep notes on what happens=== | ||
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:* ''cannot do what it is meant to do'' </blockquote> | :* ''cannot do what it is meant to do'' </blockquote> | ||
[[File:ConsumerLawGuidePage4.jpg|thumb| | [[File:ConsumerLawGuidePage4.jpg|thumb|300px|right|link=]] | ||
===Step 2: Explain what you want=== | ===Step 2: Explain what you want=== | ||
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