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* Details of the problem: | * Details of the problem: | ||
** what the problem is with the goods you bought, | ** what the problem is with the goods you bought, | ||
** when you first noticed the problem, | ** when you first noticed the problem, and | ||
** how long you have had the goods, or | ** how long you have had the goods, or if you have not had the goods at all, when you were supposed to receive them? | ||
[[File:ConsumerLawGuidePage3.jpg|thumb|200px|right|link=]] | |||
===Step 2: Be ready to keep notes on what happens=== | ===Step 2: Be ready to keep notes on what happens=== | ||
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