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== First steps == | == First steps == | ||
# Make notes of the names of the officials you dealt with, their actions and the relevant dates. | #Make notes of the names of the officials you dealt with, their actions and the relevant dates. | ||
# Keep copies of all relevant documents. | #Keep copies of all relevant documents. | ||
# If your complaint is about a decision, get reasons for the decision. | #If your complaint is about a <span class="noglossary">decision</span>, get reasons for the <span class="noglossary">decision</span>. | ||
# Contact [[Service Canada]] at 1-800-622-6232. Have a pen and paper ready, because they only give information by phone. | #<span class="noglossary">Contact</span> [[Service Canada]] at 1-800-622-6232. Have a pen and paper ready, because they only give information by phone. | ||
# Tell the Service Canada agent that you want to make a complaint, and give them the name of the ministry, department or agency. The Service Canada agent will give you a phone number, website address and other information about how to make a complaint about that particular office. | #Tell the Service Canada <span class="noglossary">agent</span> that you want to make a complaint, and give them the name of the ministry, department or agency. The Service Canada <span class="noglossary">agent</span> <span class="noglossary">will</span> give you a phone number, website address and other information about how to make a complaint about that particular office. | ||
== What happens next == | == What happens next == | ||
Depending on the office you are complaining about, you should receive some form of response from them within a reasonable period of time. If you don’t, you may wish to refer the complaint to your Member of Parliament. [[Service Canada]] can give you the name and contact information for your Member of Parliament. | Depending on the office you are complaining about, you should receive some form of response from them within a reasonable period of time. If you don’t, you may wish to refer the complaint to your Member of Parliament. [[Service Canada]] can give you the name and <span class="noglossary">contact</span> information for your Member of Parliament. | ||
== Where to get help == | == Where to get help == | ||
See the [[Resource List]] for a list of helpful resources. Your best bets are: | See the [[Resource List for Legal Help for British Columbians|Resource List]] for a list of helpful resources. Your best bets are: | ||
* [[Service Canada]], where staff can provide contact information to make a complaint about a worker in a federal government ministry or agency. | *[[Service Canada]], where staff can provide <span class="noglossary">contact</span> information to make a complaint about a worker in a federal government ministry or agency. | ||
*Your local MP (Member of Parliament) may also be willing to help you with your complaint against a federal public agency. Call [[Service Canada]] at 1-800-622-6232 for <span class="noglossary">contact</span> information for your MP. | |||
*[[Access Pro Bono]], [[Lawyer Referral Service]], and [[Private Bar Lawyers|private bar lawyers]]. | |||
Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case. | |||
{{REVIEWED | reviewer = [[David Eby]], January 2013}} | |||
{{Template:Legal Help Guide Navbox|type=problems}} | |||
{{ | {{Creative Commons | ||
|title = Legal Help for British Columbians | |||
|author = [[Cliff Thorstenson]] and [[Courthouse Libraries BC]] | |||
}} |
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