Where to Get Help for Consumer Law Essentials

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Update: This page is in the process of being updated and the content is not to relied on. To access this booklet in the meantime, see the PDF version at www.publiclegaled.bc.ca/uploads/89/14/8914c4c79476887bebdc9461b3726fa3/English_Consumer-Law_2011.pdf
Access Pro Bono Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. In Greater Vancouver call 604.878.7400 or toll free at 1.877.762.6664 from anywhere in the province. Visit: www.accessprobono.ca.
Better Business Bureau Assists people dealing with consumer problems. Call 604.682.2711 in Greater Vancouver or 250.386.6348 on Vancouver Island. Visit: www.mbc.bbb.org/consumers.
Canadian Consumer Association An online gateway that explains how to make a consumer complaint. Visit:www.consumerinformation.ca.
Canadian Homer Builders Association of BC Helps consumers plan their renovation and explains what to do when there are problems. Call toll free 1.800.933.6777 or visit online at: www.gvhba.org.
Consumer Protection BC Provides protections for BC consumers. Call toll free 1.888.564.9963, and ask them to direct you to the right place.

Visit: www.consumerprotectionbc.ca for more information. Go to “Help for Consumers” and select “How Can We Help?”

Clicklaw A portal for public legal information and education in British Columbia. Online at: www.clicklawbc.ca.
Credit Counsel

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ing Society

The Credit Counselling Society can help you manage your finances and deal with your debt problems. Call toll free 1.888.527.8999, email info@nomoredebts.org or visit online at: www.nomoredebts.org.
Dial-a-Law Provides information in English, Chinese and Punjabi from the Canadian Bar Association, BC Branch. Visit: www.cba.org/bc/public_media for more information. Select “Consumer, Debt and Credit” for information about consumer and debt issues.
Lawyer Referral Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. In Greater Vancouver call 604.687.3221 or toll free 1-800-663-1919 from anywhere else in the province. Visit: www.cba.org/bc/initiatives/main/lawyer_referral.aspx.
People's Law School You Owe Money; Someone Owes You Money. Visit: www.publiclegaled.bc.ca/section.asp?catid=167 to view these online animations.
Mediate-BC Mediate BC specializes in a wide variety of dispute resolution tools and processes: www.mediatebc.com.

Under the old Divorce Act, the schedule of a parent's time with their children under an order or agreement, replaced with "parenting time" and "contact" in the new Divorce Act. Access usually referred to the schedule of the parent with the least amount of time with the child. See "contact," "custody" and "parenting time."

A person licensed to practice law in a particular jurisdiction by that jurisdiction's law society. See "barrister and solicitor."

A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.

Processes used to resolve legal disputes, including negotiation, collaborative settlement processes, mediation, arbitration and litigation.

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