I Have a Family Problem and I Want to Resolve It out of Court

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There are a number of services available to help people resolve family issues such as child custody, access, guardianship, child and spousal maintenance (support payments), divorce and division of family assets, without having to go to court.

Child custody, access, guardianship, and child and spousal maintenance come within the jurisdiction of both the provincial Family Court and the BC Supreme Court but divorce and division of family assets are only within the jurisdiction of the BC Supreme Court.

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For information about help with challenges in caring for children, see this guide under the heading, [I’m having challenges with my children and don't want the Ministry to remove them]http://wiki.clicklaw.bc.ca/index.php?title=I_am_having_challenges_with_my_children_and_don%E2%80%99t_want_the_Ministry_to_remove_them


First steps =[edit]

  1. Decide if the situation you are facing is one that can be safely and fairly resolved without involving lawyers and the courts. If the other party has dominated, harassed or abused you or your children or has denied you the custody or access to children that you are entitled to, it may be tough to resolve your problems fairly without going to court.

Speak with a lawyer, advocate or family counsellor for advice on whether your problem is one that can probably be resolved out of court.

  1. The 4 main services for people with low incomes who want to resolve family problems outside of court are Family Justice Counsellors, Family Advice Lawyers, the Family LawLine and Family Mediators.
  1. Family Justice Counsellors

If you are dealing with an issue such as child custody, access, guardianship, and child and spousal maintenance, you can contact a Family Justice Centre and make an appointment to speak with a Family Justice Counsellor. Family Justice Counsellors can provide information and referrals, provide mediation and conciliation services and assist with writing separation agreements and filing documents in provincial family court. Family Justice Centres in Vancouver, Surrey, Nanaimo and Kelowna have specialists in child support called Child Support Officers. You can ask your Family Justice Counsellor if a Child Support Officer can be involved in your case.(Remember that Family Justice Counsellors cannot assist with divorce or division of family assets).

  1. Family Advice Lawyers

The Legal Services Society provides Family Advice Lawyers who can provide parents with low incomes legal advice about the full range of family law issues. These lawyers can been consulted by appointment at the Justice Access Centres in Vancouver and Nanaimo, by drop-in to the courthouse at Port Alberni or by referral from a Family Justice Counsellor to the Family Justice Centre in Kelowna.

  1. Family LawLINE

If you are a person with a low income and a family law problem, you may be eligible for brief free over-the-phone "next step" advice about family law issues such as custody, access, guardianship, child support, spousal support, property division, family agreements, adoption, and court procedures. To see if you can speak with a LawLINE lawyer, contact the Legal Services Provincial Call Centre at 604-408-2172 (Greater Vancouver) or 1-866-577-2525 (no charge elsewhere in BC) between 9:30 am and noon on weekdays.

  1. Family Mediators

Other than Family Justice Counsellors (see above), most family mediators are professionals in private practice who assist couples in trying to resolve their family issues by agreement. They almost always charge for their services. You can find a list of mediators in your area in the Yellow pages, the Mediate BC website (mediatebc.com. Click on the “Directory of Family Mediators” link.) or the Family Mediation Canada website (fmc.ca. Click on the “Find a Mediator” link).

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Mediate BC provides “Distance Family Mediation Services” to people who live in less populated areas of the province or outside the province, or to couples who live in separate communities. They have a “sliding scale” of fees to help people with lower incomes. See “Where to get help” below for contact information for Mediate BC.
  1. Before talking with a Family Justice Counsellor, lawyer or mediator, complete the form, Preparing for Your Interview in Part 3 of this Guide. Make sure you have the dates of birth of your spouse and children, your date of marriage (if applicable), your date of separation, information about your income and assets and those of your ex and some notes on the issues that concern you.

What happens next?[edit]

  1. Family Justice Counsellors and Family Mediators

A Family Justice Counsellor or Family Mediator will meet with you and discuss your options. They will contact your ex to see if he or she agrees to resolve your issues out of court. If so, the counsellor or mediator will communicate with both of you separately or together to help you reach an agreement. If not, a Family Justice Counsellor may assist you in preparing court documents or refer you to a lawyer or an advocate. Family Mediators may assist in drafting agreements, but are unlikely to assist you with other court documents.

  1. Family LawLINE and Family Advice Lawyers

The Family LawLINE and Family Advice Lawyers can give you advice about how you can proceed with your case and may refer you to other services, but will not represent you in court or mediations. LawLINE services are provided through brief phone calls. Family Advice Lawyers can spend up to 3 hours on your case.

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If you and your ex have resolved all the other issues between you, and you are only seeking a straightforward divorce, there are a number of publications to help you do this. (See below under “Where to get help”). However, if you and your ex are still discussing how to divide your assets (house, money, vehicles, furniture, etc.) you should definitely speak with a lawyer. Division of family assets is a complicated area of the law.


Some resource notes: For Family Advice Lawyers, call Enquiry BC and ask to be connected to the appropriate office. In Port Alberni, contact the local court registry at 250-720-2424. Enquiry BC:

  1. 604-660-2421 (from Vancouver)
  2. 250-387-6121 (from Victoria)
  3. 1-800-663-7867 (from outside Vancouver and Victoria)

For Mediate BC:

  1. 1.855.660.8406 (Toll free – Canada & US)
  2. 604.660.8406 (Vancouver local)
  3. 604.660.4177 (Fax)
  4. mediation.advisor@mediatebc.com

Family Law in British Columbia Website

  1. familylaw.lss.bc.ca
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