Dispute resolution hearings can be very brief. If you’re late, they will start the hearing without you.

== Conference call hearings ==

If a dispute resolution officer decides in your favor, the landlord must obey the decision. If the landlord ignores the order, you should contact the Residential Tenancy Branch. In some cases, you may need to go back to dispute resolution. For example, if the landlord ignores an order to do repairs, you will need the Residential Tenancy Branch’s permission to take money off your rent to pay for repairs.

== Collecting money from the landlord ==