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===Step 3: Let the company know you have a problem===
{{#ev:youtube|Nnje0OzRf14&list=PL85-ey03yaql5gWPrZdhT-3sAPVOKmIfI|400|left|Consumer Law}}
The first step is to find the right person to talk to about the problem. You may <span class="noglossary">contact</span> the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: