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→Chapter Five - Rights, Remedies and Problem Resolution
*'''[[The Need for Effective Remedies and Problem Resolution in Residential Care|The Need for Effective Remedies and Problem Resolution]]
*'''[[B. The Basic Recourse Process under CCALA|B. The Basic Recourse Process under CCALA]]**[[B. The Basic Recourse Process under CCALA#Concerns About Raising Concerns|Concerns About Raising Concerns]]{{·}}[[B. The Basic Recourse Process under CCALA#Reporting Protections|Reporting Protections]]{{·}}[[B. The Basic Recourse Process under CCALA#Threats of Being Sued|Threats of Being Sued]]
*'''[[C. Starting Points for Problem Resolution in Residential Care|C. Starting Points for Problem Resolution]]