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Difference between revisions of "Making a Purchase"
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→Step 3: Let the company know you have a problem
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<blockquote>''My name is __________. I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | <blockquote>''My name is __________. I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | ||
They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to. The Canadian Consumer Association has an online complaint program, called the Complaint Courier. This is a program where you describe your complaint and the computer makes up a complaint letter in English. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "File a Complaint". | They may tell you that you have to make your complaint in writing. If they do this, ask for the name and address you send the letter to. | ||
The Canadian Consumer Association has an online complaint program, called the Complaint Courier. This is a program where you describe your complaint and the computer makes up a complaint letter in English. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "File a Complaint". | |||
==Steps to make a complaint== | ==Steps to make a complaint== | ||