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Difference between revisions of "Making a Purchase"
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→Steps to make a complaint
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You can say something like this: | You can say something like this: | ||
<blockquote>''I bought my'' _________________ ( | <blockquote>''I bought my'' _________________ (the item you purchased''') ''on'' ____________('''date'''), ''at'' ____________('''location'''). ''The model number is _________________. I am contacting you because the product is:'' ('''choose one''') | ||
:* ''not working right'' | :* ''not working right'' | ||
| Line 63: | Line 63: | ||
You can say something like this: | You can say something like this: | ||
<blockquote> | <blockquote>''I think it is only fair that you:'' ('''choose one''') | ||
''I think it is only fair that you:'' (choose one) | :* ''replace the product'' | ||
: | :* ''provide me with a refund'' | ||
: | :* ''repair the product free of charge'' | ||
: | |||
</blockquote> | </blockquote> | ||
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If you do not get what you want from the store or company, tell them what you will do next. You can say something like this: | If you do not get what you want from the store or company, tell them what you will do next. You can say something like this: | ||
<blockquote>''I still hope we can reach an agreement on this. If not, I will stop buying from your company and I will tell other people about this problem. If I do not hear from you by''____________ (give a date)'' my next step will be to:'' (choose one or more) | <blockquote>''I still hope we can reach an agreement on this. If not, I will stop buying from your company and I will tell other people about this problem. If I do not hear from you by''____________ ('''give a date''')'' my next step will be to:'' ('''choose one or more''') | ||
: | :* ''file a complaint with Consumer Protection BC'' <br> | ||
: | :* ''file a complaint with the Better Business Bureau'' </blockquote> | ||
Then give your details: | Then give your details: | ||
<blockquote> | <blockquote> | ||
*''You can reach me at'' ____________(your address) | *''You can reach me at'' ____________('''your address'''). ''I'll be waiting to hear from you by'' ____________('''date'''). | ||
</blockquote> | </blockquote> | ||