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Difference between revisions of "Problem with a Used Car"
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Try to solve it with the dealer first. If that doesn’t work, you have the following options: | Try to solve it with the dealer first. If that doesn’t work, you have the following options: | ||
# | #File a complaint with the [http://www.mvsabc.com/consumers/consumer-complaints VSA]. Check its [http://mvsabc.com/v1/wp-content/uploads/2015/12/VSA-Fact-Sheet_Complaint-Process_Dealer-Purchases1.pdf fact sheet on the complaint process]. You can also email the VSA at [mailto:consumer.services@mvsabc.com consumer.services@mvsabc.com] or phone 604.575.7255 or toll free 1.877.294.9889. The VSA also runs the [http://www.mvsabc.com/consumers/compensation-fund Motor Dealer Customer Compensation Fund]. It reimburses people who have lost money because a motor dealer has gone out of business or failed to meet its legal obligations. The money in the Fund comes from contributions from all licensed motor dealers in BC. The fund website explains who can apply for compensation, what losses the Fund covers, and how to file a claim. | ||
#Contact a lawyer for legal advice about your situation. | #Contact a lawyer for legal advice about your situation. | ||
#Contact the | #Contact the [http://www.ara.bc.ca/ Automotive Retailers Association] (604.432.7987). Only some dealers belong to this voluntary organization. If you bought an RV (recreational vehicle) you can contact the [http://www.rvda.ca/ Recreation Vehicle Dealers Association of Canada], a national, voluntary organization. If you bought a used vehicle from a franchise dealer, contact the [http://www.newcardealers.ca/ New Car Dealers Association of BC]. | ||
#Contact the | #Contact the [http://www.bbb.org/ Better Business Bureau]. | ||
==Summary and more information== | ==Summary and more information== | ||
Buying a used car can involve a lot of money and high risk. Investigate before you buy. For more information, see the following websites: | Buying a used car can involve a lot of money and high risk. Investigate before you buy. For more information, see the following websites: | ||
* | *ICBC’s “[http://www.icbc.com/vehicle-registration/buy-vehicle/buy-a-used-vehicle/Pages/Default.aspx Buy a used vehicle]”. | ||
*The | *The VSA’s “[http://mvsabc.com/consumers/resources/vehicle-buying-guide/ Buying Guide]”. | ||
[updated | [updated May 2016] | ||
'''The above was last reviewed for accuracy by Mira Galperin and Ian Christman, and edited by John Blois.''' | |||
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