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=== Presentation objectives ===
* Common Questions
* HelpMap
=== Slide 2 Courthouse Libraries BC Programs ===
Courthouse Libraries BC provides four programs that help the public. Clicklaw is just one piece and this slide provides an overview of all four.
==== Clicklaw ====
Clicklaw doesn't create legal content, but rather, provides access to resources from various PLEI organizations across BC.
==== Clicklaw Wikibooks ====
Clicklaw Wikibooks are collaboratively developed, plain-language legal publications that are published online and can be easily printed.
==== LawMatters ====
Every single public library in BC has a legal collection, developed with assistance from Courthouse Libraries BC. Each collection is unique, based on community needs. They include print copies of many of the Clicklaw Wikibook titles. LawMatters also provides training for public librarians and community legal information forums, among other projects.
==== Courthouse Libraries BC ====
At Courthouse Libraries BC locations, services include:
* Access to subscription databases to look up case law and other legal tools
* Access to collection – public can use during hours that we’re open (Can pay for photocopying, but can’t borrow…)
=== Slide 3 Clicklaw ===
http://www.clicklaw.bc.ca
# By location (on the HelpMap)
Acknowledge that everyone is different, people have different search preferences for online information. The taxonomy/terminology uses plain language that the public would use to describe their legal issue, rather than complex legal terminology. You can sort results by relevancy, most viewed, alphabetically, and the date the resource was last reviewed for currency.
{{Tipsbox
* Especially useful if you’re helping a client from another community
* Also good to see what’s in your own community
* The HelpMap also links to the [https://www.clicklaw.bc.ca/content/talktosomeone Find Someone to Talk to] page to find personal help.
=== Slide 5 Common Questions and HelpMap ===
Common Questions are FAQs that Courthouse Libraries BC frontline staff add to as create, based on real life questions that are repeatedly asked by the public. Often, they are asked good starting points and some contain more substantive information, like many of the questions repeatedly about a particular topicrelated to probate.
HelpMap Services are clinics, phone lines, and other services where your client can talk to a real live person about their issue.