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# Try to negotiate payments with the debt collector. He or she <span class="noglossary">will</span> want to know your financial circumstances (income, expenses, assets and liabilities). You should not agree to a payment that deprives you or your family of basic needs. You should not give out personal information other than financial information. | # Try to negotiate payments with the debt collector. He or she <span class="noglossary">will</span> want to know your financial circumstances (income, expenses, assets and liabilities). You should not agree to a payment that deprives you or your family of basic needs. You should not give out personal information other than financial information. | ||
# If you are unable to negotiate a repayment plan with the debt collector, see the section of this Guide entitled, "[[I don't have enough money to pay my debts]]." | # If you are unable to negotiate a repayment plan with the debt collector, see the section of this Guide entitled, "[[I don't have enough money to pay my debts]]." | ||
# If a debt collector is using unreasonable debt collection methods, including insisting on a payment when they know you are living in poverty, <span class="noglossary">contact</span> [[Consumer Protection BC]] | # If a debt collector is using unreasonable debt collection methods, including insisting on a payment when they know you are living in poverty, <span class="noglossary">contact</span> [[Consumer Protection BC]] by: | ||
*filing a [https://www.consumerprotectionbc.ca/consumers-debt-collection/how-to-make-a-complaint/debt-collection complaint form], or | |||
*calling 1-888-564-9963 (ask to speak with the Complaints Manager about the collection agency you are dealing with). | |||
== What happens next == | == What happens next == |
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