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Difference between revisions of "Notifications to Contributors if Users Leave Feedback"
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Notifications to Contributors if Users Leave Feedback (view source)
Revision as of 20:08, 6 December 2019
, 20:08, 6 December 2019→What to do with New Feedback Emails
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==What to do with New Feedback Emails== | ==What to do with New Feedback Emails== | ||
Editors are never expected to communicate directly with visitors, and only asked to consider if the feedback might help them improve the page. In either case, as soon as you've considered the feedback, mark it as ''resolved''. | |||
Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature. | Emails are sent from wikisupport@clicklaw.bc.ca. The user leaving the feedback does not see the email address of the editor, and the feedback is left anonymously so there is no automatic way to respond directly to a user's questions using the feedback reporting feature. | ||
===Want more guidance?=== | |||
When feedback arrives, consider whether it exposes errors, information gaps, less clear language, etc. Can something be done to help future readers? | |||
Some feedback items will inspire the editor to make a change, but | Some feedback items will inspire the editor to make a change, but most feedback items will not likely result in changes to the source content. Again, in either case marked the feedback as ''resolved'' once you've thought about it. If you want more time to think about it or discuss it with other editors, you can leave it as is, and it will just appear in subsequent reminder notifications. | ||
Clicking on the link to resolve the new feedback item will bring you, the editor, to the website. If you're already logged in, you will see the option to mark the feedback item as ''resolved''. If not logged in, you will see a prompt to log in and then you will see the option to mark the feedback item as ''resolved''. | |||
Have any problems with these steps? Please email [mailto:wikisupport@clicklaw.bc.ca wikisupport@clicklaw.bc.ca]. | |||
==What to do with Feedback Reminder Emails== | ==What to do with Feedback Reminder Emails== | ||
