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{{REVIEWEDPLS | reviewer = [https://www.gilchristlaw.com/team/ Steven Gjukich], Gilchrist & Company|date= March 2018}} {{Dial-A-Law TOC|expanded = help}} | {{REVIEWEDPLS | reviewer = [https://www.gilchristlaw.com/team/ Steven Gjukich], Gilchrist & Company|date= March 2018}} {{Dial-A-Law TOC|expanded = help}} | ||
If you have concerns about a lawyer, you can | If you have concerns about a lawyer, you can make a complaint to the BC Law Society. Learn how to make a complaint and what to expect from the process. | ||
== | ==What you should know== | ||
===You can complain about a lawyer’s conduct=== | ===You can complain about a lawyer’s conduct=== | ||
The '''Law Society of BC''' regulates lawyers in British Columbia. Under the ''[https://www.canlii.org/en/bc/laws/stat/sbc-1998-c-9/latest/sbc-1998-c-9.html#sec3_smooth Legal Profession Act]'', its duty is to protect the public interest. It does this by making sure lawyers: | The '''Law Society of BC''' regulates lawyers in British Columbia. Under the ''[https://www.canlii.org/en/bc/laws/stat/sbc-1998-c-9/latest/sbc-1998-c-9.html#sec3_smooth Legal Profession Act]'', its duty is to protect the public interest. It does this by making sure lawyers: | ||
*are licensed and insured to practice law | |||
*meet standards of competence to help clients with their legal issues | * are licensed and insured to practice law | ||
*follow [https://www.lawsociety.bc.ca/support-and-resources-for-lawyers/act-rules-and-code/code-of-professional-conduct-for-british-columbia/ rules of conduct set by the Law Society] about how to behave professionally | * meet standards of competence to help clients with their legal issues | ||
* follow [https://www.lawsociety.bc.ca/support-and-resources-for-lawyers/act-rules-and-code/code-of-professional-conduct-for-british-columbia/ rules of conduct set by the Law Society] about how to behave professionally | |||
The Law Society also protects the public interest by responding to '''complaints''' about lawyers. | The Law Society also protects the public interest by responding to '''complaints''' about lawyers. | ||
The Law Society is not able to help with every type of complaint. They usually deal with complaints about a lawyer who didn't do their job properly or behaved unprofessionally. The Law Society cannot (for example) control what a lawyer does in your case or change the decision of a court. | The Law Society is not able to help with every type of complaint. They usually deal with complaints about a lawyer who didn't do their job properly or behaved unprofessionally. The Law Society cannot (for example) control what a lawyer does in your case or change the decision of a court. | ||
If the Law Society investigates and finds conduct that was concerning or improper, they can order the lawyer to take remedial steps, fine the lawyer, or suspend them from practising law. The Law Society cannot pay you money or order a lawyer to pay you money. | If the Law Society investigates and finds conduct that was concerning or improper, they can order the lawyer to take remedial steps, fine the lawyer, or suspend them from practising law. The Law Society cannot pay you money or order a lawyer to pay you money. | ||
We explain the steps in making a complaint shortly. | We explain the steps in making a complaint shortly. | ||
===If you have a problem with your lawyer’s bill=== | ===If you have a problem with your lawyer’s bill=== | ||
The Law Society of BC does not regulate lawyers' fees. If you have a disagreement with your lawyer over the amount of their fees, filing a complaint with the Law Society will not resolve that dispute. There are other steps you can take, however. You can try a free '''mediation program''' offered by the Law Society to help you and your lawyer reach a settlement. Or you can ask the court to '''review''' your lawyer’s bill to ensure the fees are reasonable. We explain these options in our information on [[Lawyers' Fees | The Law Society of BC does not regulate lawyers' fees. If you have a disagreement with your lawyer over the amount of their fees, filing a complaint with the Law Society will not resolve that dispute. There are other steps you can take, however. You can try a free '''mediation program''' offered by the Law Society to help you and your lawyer reach a settlement. Or you can ask the court to '''review''' your lawyer’s bill to ensure the fees are reasonable. We explain these options in our information on [[Lawyers' Fees|lawyers’ fees]]. | ||
== | ==Work out the problem== | ||
===Step 1. Discuss the problem with your lawyer=== | ===Step 1. Discuss the problem with your lawyer=== | ||
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===Step 2. Make a complaint to the Law Society of BC=== | ===Step 2. Make a complaint to the Law Society of BC=== | ||
If talking with your lawyer doesn’t solve the problem, or you are concerned about the conduct of a lawyer acting for someone else, you can '''make a complaint''' to the Law Society of BC. | If talking with your lawyer doesn’t solve the problem, or you are concerned about the conduct of a lawyer acting for someone else, you can '''make a complaint''' to the Law Society of BC. | ||
You can submit your complaint [https://www.lawsociety.bc.ca/complaints-lawyer-discipline-and-public-hearings/complaints/how-to-file-a-complaint/ online at lawsociety.bc.ca], or print off a complaint form and mail, fax or email it to the Law Society. There is no fee to make a complaint. | You can submit your complaint [https://www.lawsociety.bc.ca/complaints-lawyer-discipline-and-public-hearings/complaints/how-to-file-a-complaint/ online at lawsociety.bc.ca], or print off a complaint form and mail, fax or email it to the Law Society. There is no fee to make a complaint. | ||
In your complaint, describe your connection with the lawyer. Give a brief description of the problem and provide copies of any relevant documents. | In your complaint, describe your connection with the lawyer. Give a brief description of the problem and provide copies of any relevant documents. | ||
====The complaint is assessed==== | ====The complaint is assessed==== | ||
The Law Society first '''assesses''' whether to investigate the complaint. For example, they look at whether they have the authority to do something, and whether the information provided is substantial enough. | The Law Society first '''assesses''' whether to investigate the complaint. For example, they look at whether they have the authority to do something, and whether the information provided is substantial enough. | ||
If the Law Society '''investigates''', the lawyer may be required to provide a response to the concerns, or the lawyer’s file may be reviewed. The Law Society may conduct interviews. | If the Law Society '''investigates''', the lawyer may be required to provide a response to the concerns, or the lawyer’s file may be reviewed. The Law Society may conduct interviews. | ||
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====The result of an investigation==== | ====The result of an investigation==== | ||
After investigating, the Law Society can: | After investigating, the Law Society can: | ||
*'''close''' the complaint, if they find it is not supported or serious enough, | |||
*if there are concerns about the lawyer’s competency, refer the lawyer to a standards committee for '''remedial measures''' to improve their practice, or | * '''close''' the complaint, if they find it is not supported or serious enough, | ||
*if there are concerns the lawyer broke rules, refer the lawyer to a '''discipline committee'''. | * if there are concerns about the lawyer’s competency, refer the lawyer to a standards committee for '''remedial measures''' to improve their practice, or | ||
* if there are concerns the lawyer broke rules, refer the lawyer to a '''discipline committee'''. | |||
If the complaint is referred to a discipline committee, they will consider the complaint. They can send the lawyer a warning (called a “conduct letter”), hold a “conduct meeting” or “conduct review” to discuss the lawyer’s conduct, or issue a '''citation'''. A citation is issued in serious cases, and results in a '''public hearing'''. A citation may result in the lawyer being fined, suspended or '''disbarred''' (meaning the lawyer cannot work as a lawyer). | If the complaint is referred to a discipline committee, they will consider the complaint. They can send the lawyer a warning (called a “conduct letter”), hold a “conduct meeting” or “conduct review” to discuss the lawyer’s conduct, or issue a '''citation'''. A citation is issued in serious cases, and results in a '''public hearing'''. A citation may result in the lawyer being fined, suspended or '''disbarred''' (meaning the lawyer cannot work as a lawyer). | ||
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====Unfair process==== | ====Unfair process==== | ||
If you feel the Law Society's process was unfair, you can contact the '''Office of the Ombudsperson''', an independent body that handles complaints about provincial public authorities. Visit [https://bcombudsperson.ca bcombudsperson.ca]. | If you feel the Law Society's process was unfair, you can contact the '''Office of the Ombudsperson''', an independent body that handles complaints about provincial public authorities. Visit [https://bcombudsperson.ca/ bcombudsperson.ca]. | ||
== | ==Who can help== | ||
===With more information=== | ===With more information=== | ||
The '''Law Society of BC''' provides information on making a complaint about a lawyer. | The '''Law Society of BC''' provides information on making a complaint about a lawyer. | ||
* Call 604-669-2533 in the Lower Mainland | |||
* Call 1-800-903-5300 (toll-free) | |||
* [https://www.lawsociety.bc.ca/complaints-lawyer-discipline-and-public-hearings/complaints/about-the-complaints-process/ Visit website] | |||
{{Dial-A-Law_Navbox|type=courts}} | {{Dial-A-Law_Navbox|type=courts}} | ||
{{Dial-A-Law Copyright}} | {{Dial-A-Law Copyright}} | ||