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===Resolving disputes=== | ===Resolving disputes=== | ||
If you have a problem with your landlord, you may be able to resolve the matter by talking to them. If you can’t work it out on your own, you can access '''dispute resolution''' through the Residential Tenancy Branch. | If you have a problem with your landlord, you may be able to resolve the matter by talking to them. If you can’t work it out on your own, you can <span class="noglossary">access</span> '''dispute resolution''' through the Residential Tenancy Branch. | ||
Either you or the landlord can apply for dispute resolution. The process involves a hearing — like a court hearing, but less formal. It’s usually held by teleconference. An independent decision-maker makes a decision in your situation based on the law. You need to have evidence in support of your claims. You and the landlord must follow the decision. | Either you or the landlord can apply for dispute resolution. The process involves a hearing — like a court hearing, but less formal. It’s usually held by teleconference. An independent decision-maker makes a <span class="noglossary">decision</span> in your situation based on the law. You need to have evidence in support of your claims. You and the landlord must follow the <span class="noglossary">decision</span>. | ||
For how dispute resolution works, visit the [https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/solving-problems/dispute-resolution Residential Tenancy Branch] or the [https://tenants.bc.ca/your-tenancy/#dispute-resolution Tenant Resource & Advisory Centre]. | For how dispute resolution works, visit the [https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/solving-problems/dispute-resolution Residential Tenancy Branch] or the [https://tenants.bc.ca/your-tenancy/#dispute-resolution Tenant Resource & Advisory Centre]. | ||