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Difference between revisions of "Miscellaneous Consumer Protection Legal Information (11:VIII)"
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Miscellaneous Consumer Protection Legal Information (11:VIII) (view source)
Revision as of 20:30, 29 August 2023
, 20:30, 29 August 2023no edit summary
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{{REVIEWED LSLAP | date= | {{REVIEWED LSLAP | date= August 1, 2023}} | ||
{{LSLAP Manual TOC|expanded = consumer}} | {{LSLAP Manual TOC|expanded = consumer}} | ||
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# The carrier must not deny boarding to a passenger that is already on the aircraft, unless it is required for safety reasons; and | # The carrier must not deny boarding to a passenger that is already on the aircraft, unless it is required for safety reasons; and | ||
# If any passenger(s) must be denied boarding, the carrier must start by denying boarding to passengers that fall into the lowest category on this list that contains passengers who are still entitled to board the plane: | # If any passenger(s) must be denied boarding, the carrier must start by denying boarding to passengers that fall into the lowest category on this list that contains passengers who are still entitled to board the plane: | ||
:(a) An unaccompanied minor; | ::(a) An unaccompanied minor; | ||
:(b) A person with a disability and their support person, service animal, or emotional support animal, if any; | ::(b) A person with a disability and their support person, service animal, or emotional support animal, if any; | ||
:(c) A passenger who is travelling with family members; | ::(c) A passenger who is travelling with family members; | ||
:(d) A passenger who was previously denied boarding on the same ticket; and | ::(d) A passenger who was previously denied boarding on the same ticket; and | ||
:(e) All other passengers | ::(e) All other passengers | ||
==== c) Delay on the Tarmac ==== | ==== c) Delay on the Tarmac ==== | ||
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By December 15th, 2019, the carrier must facilitate the assignment of a seat to a child who is under the age of 14 years by offering, at no additional charge, | By December 15th, 2019, the carrier must facilitate the assignment of a seat to a child who is under the age of 14 years by offering, at no additional charge, | ||
:(a) In the case of a child who is four years of age or younger, a seat that is adjacent to their parent, guardian or tutor’s seat; | |||
:(b) In the case of a child who is 5 to 11 years of age, a seat that is in the same row as their parent, guardian or tutor’s seat, and that is separated from that parent, guardian or tutor’s seat by no more than one seat; and | |||
:(c) In the case of a child who is 12 or 13 years of age, a seat that is in a row that is separated from the row of their parent, guardian or tutor’s seat by no more than one row (s 22). | |||
The carrier must compensate the passenger for the difference in ticket cost if the seat assigned to the child is of a lower class, and may ask for additional payment equal to the difference in ticket price if the passenger chooses a seat that is higher class than the ticket (s 22(3)). | The carrier must compensate the passenger for the difference in ticket cost if the seat assigned to the child is of a lower class, and may ask for additional payment equal to the difference in ticket price if the passenger chooses a seat that is higher class than the ticket (s 22(3)). | ||