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===More on each step=== | ===More on each step=== | ||
'''Step 1. Decide on what you want''' | '''Step 1. Decide on what you want''' | ||
Once you understand your legal rights and options, decide what outcome you're seeking. | :Once you understand your legal rights and options, decide what outcome you're seeking. | ||
Are you hoping to have the vehicle repaired? To get a refund? A discount? | Are you hoping to have the vehicle repaired? To get a refund? A discount? | ||
'''Step 2. Contact the seller directly''' | '''Step 2. Contact the seller directly''' | ||
Try to raise any problems with the seller first. | :Try to raise any problems with the seller first. | ||
If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking. | If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking. |
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