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Difference between revisions of "Problem with a Used Car"
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Problem with a Used Car (view source)
Revision as of 04:00, 26 September 2023
, 04:00, 26 September 2023→More on each step
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===More on each step=== | ===More on each step=== | ||
'''Step 1. Decide on what you want''' | '''Step 1. Decide on what you want'''<br> | ||
Once you understand your legal rights and options, decide what outcome you're seeking. | |||
Are you hoping to have the vehicle repaired? To get a refund? A discount? | Are you hoping to have the vehicle repaired? To get a refund? A discount? | ||
'''Step 2. Contact the seller directly''' | '''Step 2. Contact the seller directly'''<br> | ||
Try to raise any problems with the seller first. | |||
If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking. | If you bought from a dealer, ask to speak to someone with authority, such as a manager or owner. Clearly explain your problem. Let them know the outcome you’re seeking. | ||
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'''Step 3. Try dispute resolution (dealer only!)''' | '''Step 3. Try dispute resolution (dealer only!)'''<br> | ||
If the letter doesn’t clear things up, dispute resolution might. It involves a third party helping you and the dealer reach a solution. | If the letter doesn’t clear things up, dispute resolution might. It involves a third party helping you and the dealer reach a solution. | ||