Difference between revisions of "If You're Not Happy with a Service"

==Work out the problem==

There are steps you can take to work out the problem.

Put together some notes. What’s the problem? When did you first notice it? What, if anything, did the other party say that persuaded you to make the contract in the first place?

Decide the outcome you’re seeking. Do you want the service provider to put things right (that is, redo or repair the work)? To reduce their bill? To stop their work and cancel the remainder of the contract?

You can do this in a conversation or in writing. The advantage of writing is that there’s a clear record of your complaint.

It’s a good idea to start with a template letter. [https://www.peopleslawschool.ca/everyday-legal-problems/consumer/template-letters-agreements We have some templates that might help].

If you don’t get results from complaining to the service provider, you can file a complaint with a consumer protection agency. One option is Consumer Protection BC. [https://www.consumerprotectionbc.ca/consumer-help/start-a-complaint/ They have an online complaint form]. They can help resolve issues resulting from a breakdown between you and a service provider.

If you can’t solve the problem with the above steps, your next option may be to take legal action. You can consider suing the other party for breach of contract or negligence.