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== First steps if your employer is provincially regulated ==
# Contact your employer and see if you can resolve the problem directly.
# Complete and submit a "Self-Help Kit" from the Employment Standards Branch as soon as possible[http: see //www.labour.gov.bc.ca/esb/self-help/welcome.htm Complaint Process "Self-Help Kit"] from the [[Employment Standards Branch]] as soon as possible.
You have six months to file a complaint from the time the wages were not paid or the date when your employment ended. If you are within 30 days of the end of the six-month period you should file your complaint with the [[Employment Standards Branch ]] and THEN use the Self-Help Kit to try and resolve your problem. [See #22-Employment Standards Branch, in Part 2 of this Guide for contact and website information.]
== What happens next ==
Your employer has 15 days to respond to your Request for Payment. If he/she does not, or the matter is not resolved, you can file a complaint form with the Employment Standards Branch. (See [[Employment Standards Branch]] in the Resource List of this Guide for contact information.)
The ESB staff will investigate and offer to resolve your claim through '''mediation'''. If mediation does not work, it will be sent to a hearing before an '''adjudicator''', who will hear from both sides and then make a decision called a '''determination'''.
== First steps if your employer is federally regulated ==
# Contact your employer and see if you can resolve the problem directly.
# If your employer has not responded within 10 days, contact the Complete complete and submit a [http://www.hrsdc.gc.ca/eng/lp/lo/opd-ipg/opd/700-10a1.shtml#appa_1 "Payment Claim Kit "] from the Labour Program [[Employment Standards (Canada)]] of Human Resources and Skills Development Canada (“HRSDC”HRSDC) by letter, telephone, or in person. (See [[Human Resources and Skills Development Canada]] in Part 2 of this guide for contact and website information.) The kit contains a labour standards pamphlet and a Payment Claim letter to your employer. Read the pamphlet and complete and send the Payment Claim letter to your employer.
{{Tipsbox
| tips = To find out if your employer is federally regulated, call the Labour Program of '''Human Resources and Skills Development Canada (HRSDC)''' at 1-800-641-4049.
}}
== What happens next ==
Your employer has 10 days to respond to your Request for PaymentClaim. If he/she does not, or the matter is not resolved, you can file a Complaint Registration Form with HRSDC, following the instructions in the Payment Claim Kit.
HRSDC will investigate your complaint and attempt to resolve it with you and your employer.
== Where to get help ==
See the [[Resource GuideList]] in Part 2 this Guide for a list of helpful resources. Your best bets are:* [[Human Resources and Skills Development Employment Standards (Canada)]].
* [[PovNet]].
* [[Access Pro Bono]], [[Lawyer Referral Service]], [[Salvation Army Pro Bono Lawyer Consultation Program]], [[Private Bar Lawyers]].
Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in Part 3 of this guide. Make sure you bring copies of all documents relating to your case.
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