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Difference between revisions of "Making a Purchase"
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* was not as described. | * was not as described. | ||
However, you also have the responsibility to find out a store's policies before you buy, and take proper care of things you buy and follow the instructions to use them. | However, you also have the responsibility to find out a store's policies before you buy, and take proper care of things you buy and follow the <span class="noglossary">instructions</span> to use them. | ||
==How do I start a complaint?== | ==How do I start a complaint?== | ||
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===Step 2: Be ready to keep notes on what happens=== | ===Step 2: Be ready to keep notes on what happens=== | ||
* '''Who''' did you talk to? (Ask for the person's name or title - sales clerk, manager, etc.) | * '''Who''' did you talk to? (Ask for the person's name or <span class="noglossary">title</span> - sales clerk, manager, etc.) | ||
* '''When''' did you talk to them? | * '''When''' did you talk to them? | ||
* '''What''' did you tell them: | * '''What''' did you tell them: | ||
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[[File:ConsumerLawGuidePage4.jpg|thumb|300px|right]] | [[File:ConsumerLawGuidePage4.jpg|thumb|300px|right]] | ||
The first step is to find the right person to talk to about the problem. You may contact the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | The first step is to find the right person to talk to about the problem. You may <span class="noglossary">contact</span> the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | ||
<blockquote>''My name is __________. I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | <blockquote>''My name is __________. I would like to make a complaint about the product I bought from your company. Could you direct me to the person who handles complaints?''</blockquote> | ||
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</blockquote> | </blockquote> | ||
The person from the store or company may agree to do what you ask for. In this case, ask ''when'' they will do this. | The person from the store or company may agree to do what you ask for. In this <span class="noglossary">case</span>, ask ''when'' they <span class="noglossary">will</span> do this. | ||
If the person does not agree to do what you ask for, ask to speak to the manager of the company or to the head office. Get the phone number or the address. | If the person does not agree to do what you ask for, ask to speak to the manager of the company or to the head office. Get the phone number or the address. | ||
If you do not get what you want from the store or company, tell them what you will do next. You can say something like this: | If you do not get what you want from the store or company, tell them what you <span class="noglossary">will</span> do next. You can say something like this: | ||
<blockquote>''I still hope we can reach an agreement on this. If not, I will stop buying from your company and I will tell other people about this problem. If I do not hear from you by''____________ ('''give a date''')'' my next step will be to:'' ('''choose one or more''') | <blockquote>''I still hope we can reach an agreement on this. If not, I <span class="noglossary">will</span> stop buying from your company and I <span class="noglossary">will</span> tell other people about this problem. If I do not hear from you by''____________ ('''give a date''')'' my next step <span class="noglossary">will</span> be to:'' ('''choose one or more''') | ||
:* ''file a complaint with Consumer Protection BC'' <br> | :* ''file a complaint with Consumer Protection BC'' <br> | ||
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</blockquote> | </blockquote> | ||
If you do not hear back, take the next step. Do what you have told the store or company you will do. | If you do not hear back, take the next step. Do what you have told the store or company you <span class="noglossary">will</span> do. | ||
===Step 3: File a complaint=== | ===Step 3: File a complaint=== | ||