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Difference between revisions of "Making a Purchase"
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[[File:ConsumerLawGuidePage3.jpg|thumb|200px|right]] | [[File:ConsumerLawGuidePage3.jpg|thumb|200px|right]] | ||
For example: | For example: | ||
* Prepare a description of the | * Prepare a description of the ''goods'' you bought. This can include anything the seller said to you about the goods, anything the seller advertised, or anything the seller gave you in writing. | ||
* How much you paid, and receipts or other proofs of purchase. | * How much you paid, and receipts or other proofs of purchase. | ||
* Copies of any documents, for example, a | * Copies of any documents, for example, a ''warranty''. | ||
* Details of the problem: | * Details of the problem: | ||
** what the problem is with the goods you bought, | ** what the problem is with the goods you bought, | ||
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===Step 2: Be ready to keep notes on what happens=== | ===Step 2: Be ready to keep notes on what happens=== | ||
* | * ''Who'' did you talk to? (Ask for the person's name or <span class="noglossary">title</span> — sales clerk, manager, etc.) | ||
* | * ''When'' did you talk to them? | ||
* | * ''What'' did you tell them: | ||
**about the problem, and | **about the problem, and | ||
**about what you want them to do? | **about what you want them to do? | ||
* | * ''What'' did they say to you? | ||
* | * ''What'' was the next step that: | ||
**you said you would take, or | **you said you would take, or | ||
**they said they would take? | **they said they would take? | ||
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:*'''Better Business Bureau (BBB)''' receives complaints about local businesses. Visit [http://mbc.bbb.org/consumers mbc.bbb.org/consumers] and look under "Complaints". | :*'''Better Business Bureau (BBB)''' receives complaints about local businesses. Visit [http://mbc.bbb.org/consumers mbc.bbb.org/consumers] and look under "Complaints". | ||
You may also contact Consumer Protection BC for information and referrals on where you may file a complaint about a specific business type. Visit [http://consumerprotectionbc.ca consumerprotectionbc.ca], look under "[http://www.consumerprotectionbc.ca/consumers-alias/help-for-how-can-we-help Help for Consumers]" and select "Resolving Problems". | You may also <span class="noglossary">contact</span> Consumer Protection BC for information and referrals on where you may file a complaint about a specific business type. Visit [http://consumerprotectionbc.ca consumerprotectionbc.ca], look under "[http://www.consumerprotectionbc.ca/consumers-alias/help-for-how-can-we-help Help for Consumers]" and select "Resolving Problems". | ||
==Small Claims Court== | ==Small Claims Court== | ||