Workers' Compensation Referrals (7:App B)
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Unions
Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, his or her union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.
Workers’ Advisors Offices (WAO)
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Lower Mainland Regional Offices:
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- This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and provide workers with detailed, confidential advice about the claim. They also offer very readable written information for claimants.
- The WAO only takes referrals by internet. Claimants must fill out the online inquiry form at the following website: https://www.labour.gov.bc.ca/wab/inquiry/. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.
Employers’ Advisors Office
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Community Legal Assistance Society (CLAS)
CLAS may be able to help if a client has lost their appeal to the Worker’s Compensation Appeal Tribunal (WCAT) and wants the WCAT to reconsider their decision, or a court to overturn the decision; and if the advocate who helped the client at WCAT cannot assist anymore.
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WCB Main Inspection Office
Complaints about violations of health & safety regulations should be directed here.
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WCB Fair Practices Office
- This office can be contacted when all internal remedies have been unsuccessful or if the worker has a complaint about matters that are not subject to appeal, such as rude conduct by WCB staff, failure to answer letters, or unfair procedures.
- Most lawyers who do WCB applications or WCAT appeals require payment in advance. For more information please see the lawyer referral section.
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